Mac desktops Service Answer Center

Learn more about Apple service options for your iMac, Mac mini, or Mac Pro.

How do I get my Mac desktop fixed?

Apple offers many ways to get support and service for your iMac, Mac mini, or Mac Pro. Choose the one that’s best for you. If you’re having issues with your operating system, our support articles might answer your question. Or we can help you fix other issues.

Read Apple support articles

Contact us

Contact us to get advice from an Apple support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your product’s serial number, your Apple ID and password.

Find your product’s serial number
Identify your Mac desktop model
Start a support request

Bring it in

To get help in person, bring your product to an Apple Authorized Service Provider.

Find an Apple Authorized Service Provider
Back up your Mac desktop and get ready for service

How much will it cost?

There's no charge if the issue is covered under warranty or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.

Check your warranty coverage

How long will it take?

Repair source 

Approximate time 

Apple Authorized Service Provider

Ask your service representative

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Apple Limited Warranty coverage

Our Limited Warranty covers your product and Apple-branded accessories against defects for one year from the date you bought them. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law

Out-of-warranty service

Repairs are considered out of warranty when:

  • Your Mac is over one year old
  • Your Mac has an issue that’s not covered under warranty, like accidental damage or damage caused by unauthorized modifications

If your Mac needs a repair that isn't covered by warranty, we might be able to fix it for an out-of-warranty fee. The repair costs will depend on the type of service. You might also have consumer law rights in addition to the Apple warranty.

Read the Apple Limited Warranty

Apple accessories

The Apple-branded accessories that come in the box with your Mac are covered by our warranty and consumer law. For service details, contact Apple or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support

Battery service for your accessories

Some Mac desktops include accessories with a built-in rechargeable battery. If your accessory’s battery has a manufacturing defect and it's covered by the Apple Limited Warranty or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use.

We might need to test your accessory to find the cause of your battery issue. If your accessory isn't covered by warranty, we can service or replace it for a fee.

Learn how to preserve battery life

Get ready for Mac service

  • Back up your data. You may need the backup if your Mac needs reformatting during the repair process. Apple isn’t responsible for lost data.
  • Enable FileVault, which encrypts the data on your Mac.
  • Make sure you know your Apple ID and password.
  • Keep your cables and other accessories when you get service.

Learn more about backups
Learn more about Apple OS X security and FileVault
Enable (or re-enable) FileVault
Read the Apple privacy policy

After service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.