AirPort Service and Repair

Learn about service options and warranty coverage for your AirPort Express, AirPort Extreme, or AirPort Time Capsule.

How do I get my AirPort device fixed?

Apple offers many ways to get support and service for your AirPort Express, AirPort Extreme, or AirPort Time Capsule. Choose the one that’s best for you. Our support articles might answer some of your questions, including how to set up Wi-Fi or AirPlay, connect a printer to your network, or restore your content from an AirPort Time Capsule backup.

Read Apple Support articles

Contact us

Contact us to get advice from an Apple Support expert. We’ll try to help you over the phone or set up a repair. Before you contact us, be ready with your AirPort device's serial number and the serial number of the Mac or iOS device that you use with your AirPort Wi-Fi base station.

Find your product's serial number
Start a support request

Bring it in

To get help in person, contact an Apple Authorized Service Provider.

Start a support request

How much will it cost?

There's no charge if the issue is covered under warranty or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your AirPort device, you might need to replace it.

Check your coverage status

How long will it take?


Approximate time

Bring to an Apple Authorized Service Provider

Ask your service representative

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Apple Limited Warranty coverage

Our Limited Warranty covers your AirPort device and Apple-branded accessories against manufacturing defects for one year from the date you bought them. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Read the Apple Limited Warranty
Check your coverage status
Update your proof-of-purchase
Learn more about consumer law

Out-of-warranty service

Repairs are considered out of warranty when:

  • Your AirPort device is over one year old
  • Your product has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We charge for out-of-warranty service. If we find a hardware issue with your AirPort device, we can service or replace it. Your replacement product will be new or equivalent to new in both performance and reliability. Contact your service representative for details. You might also have consumer law rights in addition to the Apple warranty.

Read the Apple Limited Warranty
Read the Apple Repair Terms and Conditions

Get ready for AirPort service

Keep your cables and other accessories when you get service.

After service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.