Send your Apple Watch to Apple for service

Learn how to send your Apple Watch to Apple for service.

After you've contacted Apple for service*, you'll receive a kit that contains everything you need to return your product to Apple.

Prepare your Apple Watch for service

  • If you have your iPhone:

    • For an Apple Watch with watchOS 27 or later, turn on Ready for Repair or Trade In on your paired iPhone with iOS 27 or later.

    • For an Apple Watch with watchOS 26 or earlier, unpair your Apple Watch from your iPhone with iOS 26 or earlier.

  • If you don’t have your iPhone, erase your Apple Watch.

  • Remove your watch band.

Learn how to unpair or erase your Apple Watch

If your Apple Watch is unresponsive and you don’t have your iPhone, you can remove the cards that you use with Apple Pay and turn off Apple Cash on the web at your Apple Account page.

Pack your Apple Watch

When you pack your Apple Watch, don’t include anything else in the box — like the watch band or other accessories. If you do, they won’t be returned to you.

  1. With the box open, lift the cover of the compartment and remove the white bag.

    Open box for sending an Apple Watch for service, showing the compartment for the watch and a shipping label.

  2. Place your Apple Watch in the bag, then place the bag in the compartment. Make sure that the screen of your watch faces up.

    Apple Watch facing upwards in the bag being placed in the box.

  3. Close the box. If there’s a battery sticker pasted on the outside of the box, make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.

    Arrow showing how to close the box with Apple Watch when you send it for service.

Ship your Apple Watch to Apple

To ship your product and schedule a pickup, go to the DHL website.

  • You’ll need to provide your Waybill number (the 10 digit shipment label number) and your phone number with country code.

  • After you enter the shipment details, you’ll receive a confirmation number, the scheduled pickup time, and pickup address.

If an invoice was attached to your package, do not remove it. Removing it may prevent the package from being delivered. Invoices are only required for certain countries in the Middle East. Apple is not responsible for any damage during shipping.

*Send in service may not be available in all countries or regions.

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