Send your accessory to Apple for service
After you contact Apple for service, you’ll receive a kit that contains a replacement accessory and everything you need to return your original product to Apple.
Before you return your original product
You can send these accessories for service: Apple Watch bands, Apple Pencil, AirTag and accessories, cases, charging cables, keyboards, mice, and wallets.
If you're sending an AirTag or Apple Pencil Pro, remove it from your Apple Account:
In the Find My app, select the Devices tab to remove Apple Pencil Pro or Items tab to remove an AirTag, then select your Apple Pencil Pro or AirTag.
Swipe up and tap Remove This [Device or Item], then tap Remove to confirm.
Pack your Apple product
Put your device in the bag, then slide the bag under the cardboard insert.
Close the insert and the box.
Make sure that the battery sticker is pasted flat on the box and isn’t covered by tape or a shipping label.
Ship your product to Apple
To ship your product and schedule a pickup, go to the DHL website.
You’ll need to provide your Waybill number (the 10 digit shipment label number) and your phone number with country code.
After you enter the shipment details, you’ll receive a confirmation number, the scheduled pickup time, and pickup address.
If an invoice was attached to your package, do not remove it. Removing it may prevent the package from being delivered. Invoices are only required for certain countries in the Middle East.
Apple is not responsible for any damage during shipping.