Learn how to send your Apple Watch to Apple for service from Europe

Here's how to send your Apple Watch to Apple for service.

Need a different country or region?

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you ship your Apple Watch

1. Unpair your Apple Watch (if possible).

2. When you unpair, your iPhone will try to create a backup of your Apple Watch. When your device returns from service, you can use the backup to restore your Apple Watch.

3. Remove the band from your Apple Watch.

   

Pack your Apple Watch

1. Place your Apple Watch into the white box. Do not include the band, Link Bracelet, or other accessories.

   

2. Fold down the top of the white box. You should be able to see the face of your Apple Watch through the clear window in the top of the box.

3. Put the lid on the white box.

   

4. Place the white box into the brown box.

   

5. Fold down and secure the lid of the brown box.

   

6. Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your shipping box was delivered by the national post, please return your product via your local national post office using the provided pre-paid UPS return label.

   

Ship your Apple Watch to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.

4. Ask the courier for proof of collection.

5. Check the status of your service request.

Use your Apple Watch after service

Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

1. Hold your watch near your phone.

2. Pair your Apple Watch. When you pair your Apple Watch, you will be given the option to restore it from a backup if you made one.