Complimentary Support
What is complimentary support?
Complimentary hardware support provides telephone support for basic setup, installation, assembly, and connectivity. See the support-related materials included with your Apple product for more information.
Complimentary software support provides telephone support for installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requirements for the software. See the support-related materials included with your Apple product for more information.
Complimentary Support, Apple One-Year Limited Warranty, and AppleCare+ benefits are separate from and in addition to rights provided under consumer law, including but not limited to the rights described here, where applicable.
Hardware warranty information can be found here.
AppleCare+ Terms and conditions can be found here.
How much complimentary support do I get?
Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership, or longer if required by applicable law. See the support-related materials included with your Apple product for more information.
How does Apple define “support incident?”
Apple defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. Apple, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:
Information that resolves the issue
Information on how to obtain a software solution that will resolve the issue
Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
Information that identifies the issue as being resolved by upgrading to a newer release of the supported product
Notice that the issue has been identified as a hardware equipment issue
Information that isolates issue to a third-party product, not supported by Apple