iPod Service and Repair
Learn more about iPod service options, warranty, and pricing.
How do I get my iPod fixed?
Apple offers many ways to get support and service for your iPod. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with batteries, cracked screens, and other issues.
Contact us to get advice from an Apple Support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your iPod’s serial number, your Apple ID and password.
Bring it in
To get help in person, bring your iPod to an Apple Authorized Service Provider.
If you have an iPod touch, be sure you know your Apple ID and password before you bring it in.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare Protection Plan, or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your iPod, you might need to replace it.
How long will it take?
Bring to an Apple Authorized Service Provider
Ask your representative
Depending on where you get service, you might be able to check the status of your repair online.
Apple Limited Warranty coverage
Our Limited Warranty covers your iPod and Apple-branded accessories against defects for one year from the date you bought them. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.
Can I buy additional coverage for my iPod?
The AppleCare Protection Plan provides up to two years of expert telephone technical support and additional hardware coverage from the original date that you bought your iPod. You can buy the AppleCare Protection Plan within 12 months of buying your iPod.
You may also have consumer law rights. Apple Limited Warranty and AppleCare Protection Plan benefits are in addition to your rights under consumer law.
Repairs are considered out of warranty when:
- Your iPod is over one year old
- Your iPod has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications
We might be able to fix your iPod for an out-of-warranty fee. If we can’t fix it, you might have to replace it. Your replacement iPod will be new or equivalent to new in both performance and reliability. Contact your service representative for details. The Apple Limited Warranty is in addition to rights provided by consumer law.
The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. We might need to test your iPod to find the cause of your battery issue.
If your battery has a manufacturing defect and it's covered by our warranty, an AppleCare Protection Plan, or consumer law, we'll replace your iPod at no additional cost.
If you’re covered by AppleCare Protection Plan and your iPod battery can hold only 80 percent or less of its original capacity, we'll service your iPod at no charge.
If your battery service isn't covered by warranty, AppleCare Protection Plan, or consumer law, we can repair or replace your iPod for a fee.
If your iPod screen is broken, we might be able to service it for an out-of-warranty fee. Accidental damage isn't covered by Apple warranty. The cost to service it depends on your iPod model. If your screen cracks due to a defect, it’s covered by Apple warranty and consumer law.
We'll run a diagnostic test to see if your iPod needs any other repairs. If it does, we'll let you know.
The Apple-branded accessories that come in the box with your iPod, including the power adapter, are covered by our warranty and consumer law. They’re also covered by AppleCare Protection Plan or AppleCare+. For service details, contact Apple or an Apple Authorized Service Provider.
Get ready for iPod service
- Back up your iPod with iTunes, or you can use iCloud for an iPod touch. You’ll need the backup to restore your content if we have to reset or replace your iPod.
- Make sure you know your Apple ID and password.
- Keep your cables and other accessories when you get service.
When you get your iPod back from service, restore your data from your backup.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare product coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This does not affect your consumer law rights.