Apple TV Service and Repair

Learn more about Apple TV service options, warranty, and pricing.

How do I get service for my Apple TV?

Apple offers many ways to get support and service for your Apple TV. Choose the one that’s best for you.  If you’re having issues with setup, AirPlay, or the App Store, you can start by reading our support articles.

Read Apple Support articles

Contact us

Contact us to get advice from an Apple Support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your product’s serial number, your Apple ID, and your password.

Find your product’s serial number
Start your support request

Bring it in

To get help in person, bring your Apple TV to an Apple Authorized Service Provider.

Start your support request

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare Protection Plan, or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your product, you might need to replace it.

Check your coverage status

How long will it take?

Repair source 

Approximate time 

Bring to an Apple Authorized Service Provider

Ask your service representative

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Is your Apple TV covered by AppleCare?

AppleCare Protection Plan gives you expert technical support and hardware coverage from Apple.

Not sure if you're covered? Check if you have AppleCare Protection Plan coverage by entering your Apple TV's serial number.

Learn more about AppleCare Protection Plan for Apple TV

Out-of-warranty service

Repairs are considered out of warranty when:

  • Your Apple TV is over one year old
  • Your Apple TV has an issue that’s not covered under warranty or consumer law, like accidental damage or unauthorized modifications

We charge for out-of-warranty service.  If we find an issue with your Apple TV, we might be able to fix it or replace it with an Apple TV that’s new or equivalent to new in both performance and reliability. Contact your service representative for details.

Read the Apple Limited Warranty
Read Apple Repair Terms and Conditions

Battery service for your remote

Apple TV 4K and Apple TV (4th generation) include a remote with a rechargeable battery. If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty, AppleCare Protection Plan, or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use. 

We might need to test your accessory to find the cause of your battery issue. If your Apple TV Remote isn't covered, we can service or replace it for a fee.

You get an additional benefit if you have an AppleCare Protection Plan. If your battery can hold less than 80 percent of its original capacity and it's covered by your AppleCare plan, we'll service your accessory at no charge.

Learn how to preserve battery life

Apple accessories

The Apple-branded accessories that come in the box with your Apple TV are covered by our warranty and consumer law. They’re also covered by AppleCare Protection Plan. For service details, contact Apple or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support

Get ready for Apple TV service

  • Make sure you know your Apple ID and password, and your Apple TV serial number.
  • Keep your cables and other accessories when you get service for your Apple TV.