Apple TV Service and Repair
Learn more about Apple TV service options, warranty, and pricing.
How do I get service for my Apple TV?
Apple offers many ways to get support and service for your Apple TV. Choose the one that’s best for you. If you’re having issues with setup, AirPlay, or the App Store, you can start by reading our support articles.
Contact us to get advice from an Apple Support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your product’s serial number, your Apple ID, and your password.
Bring it in
To get help in person, bring your Apple TV to an Apple Authorized Service Provider.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare Protection Plan, or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your product, you might need to replace it.
How long will it take?
Bring to an Apple Authorized Service Provider
Ask your service representative
Depending on where you get service, you might be able to check the status of your repair online.
Is your Apple TV covered by AppleCare?
AppleCare Protection Plan gives you expert technical support and hardware coverage from Apple.
Not sure if you're covered? Check if you have AppleCare Protection Plan coverage by entering your Apple TV's serial number.
Repairs are considered out of warranty when:
- Your Apple TV is over one year old
- Your Apple TV has an issue that’s not covered under warranty or consumer law, like accidental damage or unauthorized modifications
We charge for out-of-warranty service. If we find an issue with your Apple TV, we might be able to fix it or replace it with an Apple TV that’s new or equivalent to new in both performance and reliability. Contact your service representative for details.
Battery service for your remote
Apple TV 4K and Apple TV (4th generation) include a remote with a rechargeable battery. If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty, AppleCare Protection Plan, or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use.
We might need to test your accessory to find the cause of your battery issue. If your Apple TV Remote isn't covered, we can service or replace it for a fee.
You get an additional benefit if you have an AppleCare Protection Plan. If your battery can hold less than 80 percent of its original capacity and it's covered by your AppleCare plan, we'll service your accessory at no charge.
The Apple-branded accessories that come in the box with your Apple TV are covered by our warranty and consumer law. They’re also covered by AppleCare Protection Plan. For service details, contact Apple or an Apple Authorized Service Provider.
Get ready for Apple TV service
- Make sure you know your Apple ID and password, and your Apple TV serial number.
- Keep your cables and other accessories when you get service for your Apple TV.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your Apple TV and its accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
When you get your Apple TV back from service, sign into the App Store with your Apple ID. If we reset or replaced your Apple TV during service, you’ll need to download your apps again.