If you can't install or update iTunes for Windows

If you can't install iTunes on your Windows PC, or if you see "error 2" or "Apple Application Support was not found" after you install the software, follow the steps below.

This article has been archived and is no longer updated by Apple.

Make sure that you're logged in to your computer as an administrator

If you're not sure if you have an administrator account, learn how to log in as an administrator

You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for more help.


Install the latest Microsoft Windows updates

To download the latest updates, visit the Microsoft Windows Update website. 

If you can't install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for more help.


Download the latest supported version of iTunes from the Microsoft Store

Go to the Microsoft Store to download the latest version of iTunes for Windows 10

After you download iTunes, you can check for updates to iTunes in the Microsoft Store.

If you can't download or update iTunes from the Microsoft Store, contact Microsoft for help.


Disable conflicting software

Some background processes can cause issues that prevent applications like iTunes from installing.

If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.


Restart your computer

After the restart, try to install iTunes again.


Get more help

If the steps in this article don't resolve your issue, you might be able to find a solution by searching the Microsoft support website.

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