If you can't set up your Apple TV 4K or Apple TV HD
Learn what to do if you your Apple TV stops responding during setup, or if you can't get past a screen during setup.
If you want to use your iPhone to set up your Apple TV
Do these things first on your iPhone:
Update to the latest version of iOS.
Sign in to iCloud with your Apple Account and turn on two-factor authentication for your Apple Account.
Turn on Bluetooth and connect to your home Wi-Fi network.
If your Apple TV stops responding during setup
Unplug your Apple TV from power, then plug it back in and try setting up Apple TV again.
If you can't get past a screen during setup
Try connecting your Apple TV to a different Wi-Fi network, like a personal hotspot from your phone. After setup is complete, go to Settings on your Apple TV and connect to your home Wi-Fi network.
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Tell us more about what's happening, and we’ll suggest what you can do next.
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