If you can’t turn on or sign in to iMessage or FaceTime on iPad, Mac, or Apple Vision Pro

When you turn on or sign in to iMessage or FaceTime, your device might say that it couldn't sign in or couldn't contact the iMessage or FaceTime server.

If the issue is occurring on your iPhone, follow the iPhone instructions instead.

Check your internet connection

Make sure that your device is connected to Wi-Fi or your wireless carrier's cellular data network, and that you can access the internet.

Check for a service outage

Check our System Status page to learn whether iMessage or FaceTime is experiencing a service outage.

Check for software updates

Check for the correct date, time, and time zone

  • On your iPad, check in Settings > General > Date & Time.

  • On your Mac, choose Apple menu  > System Settings (or System Preferences), then check Date & Time settings.

  • On your Apple Vision Pro, check in Settings > General > Date & Time.

Learn what to do if you can't change the time or time zone.

Check your Apple ID and password

  1. Go to appleid.apple.com and sign in with same Apple ID and password that you're using on your device. If you forgot your Apple ID or forgot your Apple ID password, resolve that before continuing.

  2. If the issue is with iMessage:

    • On your iPad, go to Settings > Messages. If iMessage is turned on, turn it off.

    • On your Mac, open the Messages app. From the menu bar, choose Messages > Settings, then click iMessage. If you're signed in to iMessage, click Sign Out.

    • On your Apple Vision Pro, go to Settings > Messages. If iMessage is turned on, turn it off.

  3. If the issue is with FaceTime:

    • On your iPad, go to Settings > FaceTime. If FaceTime is turned on, turn it off.

    • On your Mac, open the FaceTime app. From the menu bar, choose FaceTime > Settings (or Preferences), then click General. If you're signed in to FaceTime, click Sign Out.

    • On your Apple Vision Pro, go to Settings > FaceTime. If FaceTime is turned on, turn it off.

  4. Restart your device:

    Restart your iPad

    Restart your Mac

    Restart your Apple Vision Pro

  5. Return to the same settings screen to turn on or sign in to iMessage or FaceTime. If you're signing in, use same Apple ID and password that you used in step 1.

Check for VPN and security software

Check for VPN and security software. If you installed such software, it could be blocking network ports used by iMessage and FaceTime. If you're not sure, it might help to try again while connected to a different network.

If you still need help

If you get a message that your email address isn't verified, sign in at appleid.apple.com and verify the email address. Learn what to do if you can't verify because you aren't receiving your verification email.

If you still need help, the issue might be unrelated to activation or sign in. Other solutions:

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