If you can’t send or receive email on your Mac

If you're having issues with sending or receiving mail using the Mail app on your Mac, try these solutions.

If your Mac is connected to the internet but suddenly stops sending or receiving email, you should generally try again later, and if necessary work with your email provider to resolve. If you're using Apple's iCloud Mail, learn how to resolve issues with iCloud Mail.

Check for status messages

You might see a status icon such as a lightning boltNo alt supplied for Image or warning symbolNo alt supplied for Image next to your account's inbox in the Mail sidebar, or in the upper-right corner of the Mail window. Click it to learn more.

iCloud account in Mail sidebar with lightning bolt icon shown

Test using webmail

Many email providers offer webmail, which is a way to use email with a web browser such as Safari, instead of with an email app such as Mail. For example, if you're using an iCloud Mail account, you can use iCloud.com to send and receive email.

Webmail is a good way to verify that your account is valid, but it doesn't mean that your account is set up correctly in Mail on your Mac. Your email provider can help you verify your email settings and check for other issues that affect sending or receiving email.

Remove your email account, then add it back

If no other solutions work, follow these steps:

  1. Remove your email account in Mail.

  2. Add your email account in Mail again. When adding the account, make sure that you choose the correct email service provider for your email address.

  3. Try to send and receive email.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Published Date: