If you service or replace a device enrolled in Apple School Manager or Apple Business Manager
Learn how servicing or replacing devices and computers works with Apple School Manager or Apple Business Manager.
This article is for system administrators. For details about managing repairs with Apple Business Essentials, use the Apple Business Essentials user guide.
If your iPhone, iPad, iPod touch, or Apple TV is repaired or replaced
Before you send in or bring in an iPhone, iPad, iPod touch, or Apple TV to be repaired, unassign it from your MDM server in Apple School Manager or unassign it from your MDM server in Apple Business Manager. If you don't, it might be returned to you without being repaired. You can reassign the device to your MDM server after it's repaired.
If Apple or an Apple Authorized Service Provider replaces an iPhone, iPad, iPod touch, or Apple TV enrolled in Apple School Manager or Apple Business Manager, the replacement will usually appear in Apple School Manager or Apple Business Manager within 2 hours. You can assign the replacement to your MDM server.
If your Mac is repaired
If your Mac is enrolled in Apple School Manager or Apple Business Manager, it stays enrolled when you get it repaired.
