MacBook Neo Troubleshooting Trackpad Issues

• Change Trackpad settings on Mac

1. Inspect the computer for liquid damage. Contact with liquid can short internal circuits and cause the computer to malfunction.

2. Turn off the computer. Then clean the trackpad surface using a soft, lint-free cloth.

3. Visually inspect the trackpad for damage to ensure that factors such as humidity, hand lotion, or jewelry haven’t affected the functionality of the trackpad. Avoid touching the trackpad simultaneously with both hands.

4. Attempt to physically click the trackpad to verify mechanical function.

   • Note: MacBook Neo uses a mechanical trackpad that always clicks whether power is on or off.

5. In System Settings > Accessibility, disable all assisted Keyboard and Mouse & Trackpad settings. Retest trackpad functionality.

6. In System Settings > Trackpad, check and adjust settings. Misadjusted settings may be perceived as trackpad issues.

7. Disconnect all Bluetooth devices. In System Settings > Bluetooth, click the “X” button next to every device.

If the issue wasn’t resolved by following a support article or trying the quick troubleshooting steps, run these manual and diagnostic tests to help isolate the cause of the issue:

1. If the built-in trackpad isn’t functioning, connect an external mouse or trackpad to the computer to continue troubleshooting.

2. Run the Mac Resource Inspector (MRI) diagnostic suite.

3. Run the Trackpad diagnostic suite.

If the issue wasn’t resolved or isolated by following support articles or running diagnostics tests, refer to the computer’s repair manual to open and inspect the computer. A damaged or out-of-place part may be causing one of the issues.

1. Follow repair manual procedures to remove the bottom case and disconnect the battery from the logic board.

2. Inspect internal parts and the enclosure for indications of physical or liquid damage, contamination, or burned or darkened areas. Inspect all relevant internal flex cables and connectors for damage or tampering, such as a film or foreign material blocking a connector.

3. Locate the trackpad flex cable connector and verify the flex cable is present and connected. If the flex cable is missing, it may be under the logic board. Remove the logic board to locate the flex cable.

4. Disconnect and reseat the trackpad cable connection to the logic board. Then reconnect the battery and retest for the trackpad issue.

5. If the issue is resolved or inspection reveals no issues, complete the reassembly. If diagnostic results or inspection identified a faulty part, continue to the next section. If the issue persists without identifying a specific part, continue to next section for logic board replacement.

Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.

If the issue wasn’t resolved or isolated by following the previous steps, replace the following parts for each relevant issue:

• If trackpad functionality is confirmed during the previous steps, but continues to have poor click feel, replace the trackpad baseplate and set screw. Follow repair manual procedures to adjust the set screw for proper click feel.

• If the trackpad is recognized but only partially responds or doesn't respond, replace the trackpad, which includes the trackpad baseplate and set screw. Follow repair manual procedures to adjust the set screw for proper click feel.

• If the trackpad isn't recognized at all, or no specific faulty part was identified above, replace the logic board.

Repair completion

Depending on the part replaced, Repair Assistant may be available on the device to finish the repair. Learn how to initiate Repair Assistant.

Post-repair verification

Run the following diagnostic suites after the repair:

• Mac Resource Inspector (MRI) (to test overall functionality)

• Trackpad and Trackpad Click (to test the trackpad)

After the repair is completed, turn on the computer and verify that the trackpad is functioning normally.

Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.