Apple Watch Express Replacement Service

Express Replacement Service is a benefit of AppleCare+ for Apple Watch. Follow the steps below to take advantage of this service.

1. Confirm your coverage.
2. Contact us to request Express Replacement Service.
3. We’ll place a temporary authorization on your credit card for the full replacement value until we receive and assess your original Apple Watch. If your device has accidental damage, you’ll pay the AppleCare+ service fee for an incident of accidental damage. Find more information about coverage and fees in the AppleCare+ for Apple Watch Terms and Conditions.
4. Unpair your Apple Watch from your iPhone. When you unpair, your Apple Watch is backed up completely to your iPhone to make sure that the latest data is saved.
5. Return your original Apple Watch to us within 10 days. Use the packaging that we include with your replacement, and follow these steps before you send it in.
6. After you receive your replacement Apple Watch, use your backup to restore it.
   
   Review the Express Replacement Service Terms and Conditions 
   Read the Apple Privacy Policy

Get started

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. If your device has accidental damage, you’ll need to pay an AppleCare+ service fee listed below. Read the AppleCare+ for Apple Watch Terms and Conditions for more details.

If you've already used your AppleCare+ accidental damage incidents, you'll pay an out-of-warranty fee.

All fees are in New Zealand dollars.

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if both of these conditions are met:

• Your repair is covered by the Apple Limited Warranty, AppleCare+, or consumer law (where applicable)
• We receive your original product within 10 business days

We’ll place a temporary authorization on your credit card until we receive and assess your original Apple Watch.

If we receive your original product within 10 business days and we confirm that the product is eligible for service coverage, the temporary authorization will expire. If you will be charged the full replacement value of your Apple Watch, we will send you an email.

Fees are in New Zealand dollars and include GST. Apple reserves the right to change the replacement value on this web page from time to time.

Learn more about Apple Watch service
See Apple Watch out-of-warranty fees