Apple Watch Express Replacement Service

Replace your Apple Watch quickly with AppleCare+

How do I get Express Replacement Service?

Express Replacement Service is a benefit of AppleCare+ for Apple Watch. Follow the steps below to take advantage of this service.

  1. Confirm your coverage.
  2. Contact us to request Express Replacement Service.
  3. We’ll place a temporary authorization on your credit card for the full replacement value until we receive and assess your original Apple Watch. If your device has accidental damage, you’ll pay the AppleCare+ service fee for an incident of accidental damage. Find more information about coverage and fees in the AppleCare+ for Apple Watch Terms and Conditions.
  4. Unpair your Apple Watch from your iPhone. When you unpair, your Apple Watch is backed up completely to your iPhone to make sure that the latest data is saved.
  5. Return your original Apple Watch to us within 10 days. Use the packaging that we include with your replacement, and follow these steps before you send it in.
  6. After you receive your replacement Apple Watch, use your backup to restore it.

    Review the Express Replacement Service Terms and Conditions 
    Read the Apple Privacy Policy

 

Get started

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. If your device has accidental damage, you’ll need to pay an AppleCare+ service fee listed below. Read the AppleCare+ for Apple Watch Terms and Conditions for more details.

If you've already used your AppleCare+ accidental damage incidents, you'll pay an out-of-warranty fee.

Model AppleCare+ service fee
Apple Watch and Apple Nike+ NZ$ 119
Apple Watch Edition  NZ$ 139

All fees are in New Zealand dollars.

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if both of these conditions are met:

Replacement values / temporary authorizations - New Zealand

We’ll place a temporary authorization on your credit card until we receive and assess your original Apple Watch.

If we receive your original product within 10 business days and we confirm that the product is eligible for service coverage, the temporary authorization will expire. If you will be charged the full replacement value of your Apple Watch, we will send you an email.

Apple Watch Series 7 replacement value fees

Apple Watch Series 7 Replacement value
  41mm 45mm
Aluminum (GPS) NZ$ 649 NZ$ 689
Nike (GPS) NZ$ 649 NZ$ 689
Aluminum (GPS + Cellular) NZ$ 849 NZ$ 889
Nike (GPS + Cellular) NZ$ 849 NZ$ 889
Stainless Steel (GPS + Cellular)
NZ$ 1,199 NZ$ 1,299
Edition (GPS + Cellular) NZ$ 1,399 NZ$ 1,499

Apple Watch SE replacement value fees

Apple Watch SE Replacement value
  40mm 44mm
Aluminum (GPS) NZ$ 479 NZ$ 519
Nike (GPS) NZ$ 479 NZ$ 519
Aluminum (GPS + Cellular) NZ$ 579 NZ$ 619
Nike (GPS + Cellular) NZ$ 579 NZ$ 619

Apple Watch Series 6 replacement value fees

Apple Watch Series 6 Replacement value
  40mm 44mm
Aluminum (GPS) NZ$ 569 NZ$ 609
Nike (GPS) NZ$ 569 NZ$ 609
Aluminum (GPS + Cellular) NZ$ 769 NZ$ 809
Nike (GPS + Cellular) NZ$ 769 NZ$ 809
Stainless Steel (GPS + Cellular)
NZ$ 1,099 NZ$ 1,199

Apple Watch Series 5 replacement value fees

Apple Watch Series 5 Replacement value
  40mm 44mm
Aluminum (GPS) NZ$ 599 NZ$ 649
Nike (GPS) NZ$ 599 NZ$ 649

Apple Watch Series 4 replacement value fees

Apple Watch Series 4 Replacement value
  40mm 44mm
Aluminum (GPS) NZ$ 629 NZ$ 679
Nike (GPS) NZ$ 629 NZ$ 679

Apple Watch Series 3 replacement value fees

Apple Watch Series 3 Replacement value
  38mm 42mm
Aluminum (GPS) NZ$ 329 NZ$ 369
Nike+ (GPS) NZ$ 329 NZ$ 369

Apple Watch Series 1 & 2 replacement value fees (2nd generation)

Apple Watch Series 1 & 2 (2nd generation) Replacement value
  38mm 42mm
Aluminum (Series 1) NZ$ 339 NZ$ 389
Aluminum (Series 2) NZ$ 529 NZ$ 579
Nike+ (Series 2) NZ$ 529 NZ$ 579
Stainless Steel (Series 2) NZ$ 849 NZ$ 949
Edition (White Ceramic)  NZ$ 2,049 NZ$ 2,149

Fees are in New Zealand dollars and include GST. Apple reserves the right to change the replacement value on this web page from time to time.

Learn more about Apple Watch service
See Apple Watch out-of-warranty fees