Apple Watch Express Replacement Service

Express Replacement Service is a benefit of your AppleCare+ coverage. It’s exclusively available through AppleCare+. If your Apple Watch is eligible, we can send you a replacement before you return your original product to us. We'll include packaging to return your product.

Contact Apple to set up Express Replacement Service
Learn more about Apple Watch service
Check your service and support coverage

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement Apple Watch. 

Some issues might be covered under the Apple Limited Warranty, AppleCare+, or consumer law, in which case there’s no fee to replace your product. If your Apple Watch has accidental damage, you’ll pay an AppleCare+ service fee, as shown below. 

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees

We’ll send your replacement Apple Watch with shipping materials and instructions. Your replacement will have factory settings. Return your original Apple Watch to us within 10 business days of your request to avoid paying late fees.

Before you return your Apple Watch to us, be sure to

• Charge your Apple Watch.
• Unpair your Apple Watch from your iPhone.
• Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service.
• Make sure you know your Apple ID and password.

Unpair your Apple Watch and iPhone
Read the Apple privacy policy

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

• Your repair is covered under warranty, AppleCare+, or consumer law. Depending on the issue and your coverage, you might still need to pay an out-of-warranty or service fee, and;
• We receive your original product on time. In that case, you won’t pay late fees or replacement value (see below).

When we send you a replacement Apple Watch through Express Replacement Service, you need to return your originally purchased product to us within 10 business days. If we don’t receive it after 10 days, we'll charge you the full replacement value, as shown below. 

If we receive your original Apple Watch late (between 10-20 business days), we’ll remove the full replacement value charge from your credit card. You'll pay only the late fee and any applicable repair or service fees.

If your Apple Watch is inoperable after unauthorized modifications or if we never receive it, we’ll charge you the full replacement value.

Fees are in New Zealand dollars and include GST. Your replacement Apple Watch will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

Learn more about Apple Watch service
See Apple Watch out-of-warranty fees