iPhone Express Replacement Service

Replace your iPhone quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Start an Express Replacement Service request

How much does Express Replacement Service cost?

There's no fee for the express service. Any fees you might pay will be for the replacement iPhone. 

Some iPhone issues might be covered under warranty, AppleCare+, or consumer law. If your iPhone issue is covered, your replacement iPhone might not be subject to a fee. If your iPhone issue isn't covered, you’ll pay the out-of-warranty fee.

AppleCare+ also includes up to two incidents of accidental damage coverage to your iPhone. Because accidental damage isn’t covered by the Apple Limited Warranty, you can use one of your AppleCare+ incidents to replace your iPhone if it gets damaged. Each incident has a service fee, as shown below.

iPhone model AppleCare+ service fee Out-of-warranty fee
iPhone 7 Plus NZ$ 169

NZ$ 574

iPhone 7 NZ$ 169

NZ$ 524

iPhone 6s Plus, 
iPhone 6 Plus
NZ$ 169

NZ$ 544

iPhone 6s, iPhone 6 NZ$ 169

NZ$ 504

iPhone SE NZ$ 169 NZ$ 454
iPhone 5s, iPhone 5c,
iPhone 5
NZ$ 169

NZ$ 454

iPhone 4s See "Out-of-warranty" fee

NZ$ 344

 

These prices apply in New Zealand to repair or replacement made by Apple. Fees are in New Zealand dollars and include GST. Our out-of-warranty fees include a NZ$ 25 shipping fee. Your replacement iPhone will be new or equivalent to new.

Check your service and support coverage
Contact Apple about Express Replacement Service
See Express Replacement Service Terms and Conditions
Learn more about consumer law

How do I return my original iPhone?

We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying late fees.

Before you return your iPhone to us, be sure to back up your data and prepare your iPhone for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Back up your iPhone
Prepare your iPhone for replacement
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPhone arrives late, we’ll remove the charge for the replacement value. You’ll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPhone or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPhone model Late fee Replacement value
iPhone 7 Plus
32GB

NZ$ 440

NZ$ 1,429

128GB

NZ$ 540

NZ$ 1,629

256GB

NZ$ 640

NZ$ 1,829

iPhone 7
32GB

NZ$ 350

NZ$ 1,199

128GB

NZ$ 450

NZ$ 1,399

256GB

NZ$ 550

NZ$ 1,599

iPhone 6s Plus
16GB

NZ$ 320

NZ$ 1,159

32GB

NZ$ 340

NZ$ 1,199

64GB

NZ$ 390

NZ$ 1,299

128GB

NZ$ 440

NZ$ 1,399

iPhone 6s
16GB

NZ$ 245

NZ$ 969

32GB

NZ$ 260

NZ$ 999

64GB

NZ$ 310

NZ$ 1,099

128GB

NZ$ 360

NZ$ 1,199

iPhone 6 Plus
16GB

NZ$ 240

NZ$ 999

64GB

NZ$ 290

NZ$ 1,099

128GB

NZ$ 540

NZ$ 1,599

iPhone 6

16 GB

NZ$ 165

NZ$ 809

64 GB

NZ$ 215

NZ$ 909

128 GB

NZ$ 460

NZ$ 1,399

iPhone SE
16 GB NZ$ 160 NZ$ 749
32 GB NZ$ 160 NZ$ 749
64 GB NZ$ 210 NZ$ 849
128 GB NZ$ 260 NZ$ 949
iPhone 5s

16 GB

NZ$ 110

NZ$ 649

32 GB

NZ$ 160

NZ$ 749

64 GB

NZ$ 460

NZ$ 1,349

iPhone 5c

8 GB

NZ$ 95

NZ$ 619

16 GB

NZ$ 235

NZ$ 899

32 GB

NZ$ 310

NZ$ 1,049

iPhone 5

16 GB

NZ$ 235

NZ$ 899

32 GB

NZ$ 310

NZ$ 1,049

64 GB

NZ$ 385

NZ$ 1,199

iPhone 4s

   

8 GB

NZ$ 165

NZ$ 649

16 GB

NZ$ 230

NZ$ 779

32 GB

NZ$ 365

NZ$ 1,049

64 GB

NZ$ 440

NZ$ 1,199

 

 

Fees are in New Zealand dollars and include GST. Your replacement iPhone will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

See other Apple repair fees
Learn more about Apple iPhone service