iPhone Express Replacement Service

Replace your iPhone quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Call Apple to set up an express replacement

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPhone. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPhone has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below.

Model  AppleCare+ incident fee
All eligible iPhone models  NZ$ 169

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees

How do I return my original iPhone?

We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying late fees.

Before you return your iPhone to us, be sure to back up your data and prepare your iPhone for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Back up your iPhone
Prepare your iPhone for replacement
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPhone arrives late, we’ll remove the charge for the replacement value. You’ll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPhone or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPhone 11

iPhone model Late fee Replacement value
iPhone 11 Pro Max    
64 GB NZ$ 535 NZ$ 2,149
256 GB NZ$ 685 NZ$ 2,449
512 GB NZ$ 885 NZ$ 2,849
iPhone 11 Pro    
64 GB NZ$ 480 NZ$ 1,949
256 GB NZ$ 630 NZ$ 2,249
512 GB NZ$ 830 NZ$ 2,649
iPhone 11    
64 GB NZ$ 315 NZ$ 1,349
128 GB NZ$ 365 NZ$ 1,449
256 GB NZ$ 465 NZ$ 1,649

iPhone XS

iPhone model Late fee Replacement value
iPhone XS Max    
64 GB NZ$ 435 NZ$ 1,949
256 GB NZ$ 585 NZ$ 2,249
512 GB NZ$ 785 NZ$ 2,649
iPhone XS    
64 GB NZ$ 380 NZ$ 1,749
256 GB NZ$ 530 NZ$ 2,049
512 GB NZ$ 730 NZ$ 2,449

iPhone XR

iPhone model Late fee Replacement value
iPhone XR    
64 GB NZ$ 215 NZ$ 1,149
128 GB NZ$ 265 NZ$ 1,249
256 GB NZ$ 365 NZ$ 1,449

iPhone X

iPhone model Late fee Replacement value
iPhone X    
64 GB NZ$ 355 NZ$ 1,699
256 GB NZ$ 505 NZ$ 1,999

iPhone 8 / iPhone 8 Plus

iPhone model Late fee Replacement value
iPhone 8 Plus    
64 GB NZ$ 165 NZ$ 1,049
128 GB NZ$ 215 NZ$ 1,149
256 GB NZ$ 315 NZ$ 1,349
iPhone 8    
64 GB NZ$ 120 NZ$ 869
128 GB NZ$ 170 NZ$ 969
256 GB NZ$ 270 NZ$ 1,169

iPhone 7 / iPhone 7 Plus

iPhone model Late fee Replacement value
iPhone 7 Plus    
32 GB NZ$ 70 NZ$ 769
128 GB NZ$ 120 NZ$ 869
256 GB NZ$ 495 NZ$ 1,619
iPhone 7    
32 GB NZ$ 20 NZ$ 599
128 GB NZ$ 70 NZ$ 699
256 GB NZ$ 420 NZ$ 1,399

iPhone 6s / iPhone 6s Plus

iPhone model Late fee Replacement value
iPhone 6s Plus    
16 GB NZ$ 295 NZ$ 1,159
32 GB NZ$ 125 NZ$ 819
64 GB NZ$ 365 NZ$ 1,299
128 GB NZ$ 225 NZ$ 1,019
iPhone 6s    
16 GB NZ$ 225 NZ$ 969
32 GB NZ$ 90 NZ$ 699
64 GB NZ$ 290 NZ$ 1,099
128 GB NZ$ 190 NZ$ 899

iPhone 6 / iPhone 6 Plus

iPhone model Late fee Replacement value
iPhone 6 Plus    
16 GB NZ$ 215 NZ$ 999
64 GB NZ$ 265 NZ$ 1,099
128 GB NZ$ 515 NZ$ 1,599
iPhone 6    
16 GB NZ$ 145 NZ$ 809
32 GB NZ$ 12 NZ$ 543
64 GB NZ$ 195 NZ$ 909
128 GB NZ$ 440 NZ$ 1,399

iPhone SE

iPhone model Late fee Replacement value
iPhone SE    
16 GB NZ$ 145 NZ$ 749
32 GB NZ$ 70 NZ$ 599
64 GB NZ$ 195 NZ$ 849
128 GB NZ$ 170 NZ$ 799

iPhone 5c / iPhone 5s

iPhone model Late fee Replacement value
iPhone 5s    
16 GB NZ$ 95 NZ$ 649
32 GB NZ$ 145 NZ$ 749
64 GB NZ$ 310 NZ$ 1,079
iPhone 5c    
16 GB NZ$ 80 NZ$ 619
32 GB NZ$ 220 NZ$ 899
64 GB NZ$ 295 NZ$ 1,049

iPhone 4s

iPhone model Late fee Replacement value

iPhone 4s

   

8 GB

NZ$ 150

NZ$ 649

16 GB

NZ$ 215

NZ$ 779

32 GB

NZ$ 350

NZ$ 1,049

64 GB

NZ$ 425

NZ$ 1,199

Fees are in New Zealand dollars and include GST. Your replacement iPhone will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

See other Apple repair fees
Learn more about Apple iPhone service