iPhone Express Replacement Service

Replace your iPhone quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPhone before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Call Apple to set up an express replacement

How much does Express Replacement Service cost?

There's no fee for the express service. Any fees you might pay will be for the replacement iPhone. 

Some iPhone issues might be covered under warranty, AppleCare+, or consumer law. If your iPhone issue is covered, your replacement iPhone might not be subject to a fee. If your iPhone issue isn't covered, you’ll pay the out-of-warranty fee.

AppleCare+ also includes up to two incidents of accidental damage coverage to your iPhone. Because accidental damage isn’t covered by the Apple Limited Warranty, you can use one of your AppleCare+ incidents to replace your iPhone if it gets damaged. Each incident has a service fee, as shown below.

iPhone model AppleCare+ service fee Out-of-warranty fee
iPhone XS Max NZ$ 169 NZ$ 1,074
iPhone XS NZ$ 169 NZ$ 974
iPhone X NZ$ 169 NZ$ 974
iPhone 8 Plus NZ$ 169 NZ$ 714
iPhone 8  NZ$ 169 NZ$ 624
iPhone 7 Plus NZ$ 169

NZ$ 624

iPhone 7 NZ$ 169

NZ$ 574

iPhone 6s Plus NZ$ 169

NZ$ 594

iPhone 6s NZ$ 169 NZ$ 544
iPhone 6 Plus NZ$ 169 NZ$ 594
iPhone 6 NZ$ 169

NZ$ 544

iPhone SE, iPhone 5s,
iPhone 5c, iPhone 5
NZ$ 169

NZ$ 484

iPhone 4s See "Out-of-warranty" fee NZ$ 374

These prices apply in New Zealand to repair or replacement made by Apple. Fees are in New Zealand dollars and include GST. Our out-of-warranty fees include a NZ$ 25 shipping fee. Your replacement iPhone will be new or equivalent to new.

Check your service and support coverage
Call Apple to set up an express replacement
See Express Replacement Service Terms and Conditions
Learn more about consumer law

How do I return my original iPhone?

We’ll send your replacement iPhone with shipping materials and instructions. Your replacement will have factory settings. Return your original iPhone to us within 10 business days of your request to avoid paying late fees.

Before you return your iPhone to us, be sure to back up your data and prepare your iPhone for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Back up your iPhone
Prepare your iPhone for replacement
Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPhone through Express Replacement Service, you need to return your originally purchased iPhone to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPhone arrives late, we’ll remove the charge for the replacement value. You’ll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPhone or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPhone XS

iPhone model Late fee Replacement value
iPhone XS Max    
64 GB NZ$ 525 NZ$ 2,099
256 GB NZ$ 675 NZ$ 2,399
512 GB NZ$ 875 NZ$ 2,799
iPhone XS    
64 GB NZ$ 475 NZ$ 1,899
256 GB NZ$ 625 NZ$ 2,199
512 GB NZ$ 825 NZ$ 2,599

iPhone X

iPhone model Late fee Replacement value
iPhone X
   
64GB NZ$ 375 NZ$ 1,699
256GB NZ$ 525 NZ$ 1,999

iPhone 8 / iPhone 8 Plus

iPhone model Late fee Replacement value
iPhone 8 Plus
   
64GB NZ$ 305 NZ$ 1,299
256GB NZ$ 455 NZ$ 1,599
iPhone 8    
64GB NZ$ 250 NZ$ 1,099
256GB NZ$ 400 NZ$ 1,399

iPhone 7 / iPhone 7 Plus

iPhone model Late fee Replacement value
iPhone 7 Plus    
32GB

NZ$ 235

NZ$ 1,069

128GB

NZ$ 335

NZ$ 1,269

256GB

NZ$ 510

NZ$ 1,619

iPhone 7    
32GB

NZ$ 140

NZ$ 829

128GB

NZ$ 240

NZ$ 1,029

256GB

NZ$ 425

NZ$ 1,399

iPhone 6s / iPhone 6s Plus

iPhone model Late fee Replacement value
iPhone 6s Plus    
16GB

NZ$ 295

NZ$ 1,159

32GB

NZ$ 125

NZ$ 819

64GB

NZ$ 365

NZ$ 1,299

128GB

NZ$ 225

NZ$ 1,019

iPhone 6s    
16GB

NZ$ 225

NZ$ 969

32GB

NZ$ 90

NZ$ 699

64GB

NZ$ 290

NZ$ 1,099

128GB

NZ$ 190

NZ$ 899

iPhone 6 / iPhone 6 Plus

iPhone model Late fee Replacement value
iPhone 6 Plus    
16GB

NZ$ 215

NZ$ 999

64GB

NZ$ 265

NZ$ 1,099

128GB

NZ$ 515

NZ$ 1,599

iPhone 6    

16 GB

NZ$ 145

NZ$ 809

32 GB NZ$ 165 NZ$ 849

64 GB

NZ$ 195

NZ$ 909

128 GB

NZ$ 440

NZ$ 1,399

iPhone SE

iPhone model Late fee Replacement value
iPhone SE    
16 GB NZ$ 145 NZ$ 749
32 GB NZ$ 70 NZ$ 599
64 GB NZ$ 195 NZ$ 849
128 GB NZ$ 170 NZ$ 799

iPhone 5 / iPhone 5c / iPhone 5s

iPhone model Late fee Replacement value
iPhone 5s    

16 GB

NZ$ 95

NZ$ 649

32 GB

NZ$ 145

NZ$ 749

64 GB

NZ$ 445

NZ$ 1,349

iPhone 5c    

8 GB

NZ$ 80

NZ$ 619

16 GB

NZ$ 220

NZ$ 899

32 GB

NZ$ 295

NZ$ 1,049

iPhone 5    

16 GB

NZ$ 220

NZ$ 899

32 GB

NZ$ 295

NZ$ 1,049

64 GB

NZ$ 370

NZ$ 1,199

iPhone 4s

iPhone model Late fee Replacement value

iPhone 4s

   

8 GB

NZ$ 150

NZ$ 649

16 GB

NZ$ 215

NZ$ 779

32 GB

NZ$ 350

NZ$ 1,049

64 GB

NZ$ 425

NZ$ 1,199

Fees are in New Zealand dollars and include GST. Your replacement iPhone will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

See other Apple repair fees
Learn more about Apple iPhone service