iPhone Repair and Service

  

Genuine parts

Genuine Apple parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.

Screen repair

You can get your cracked iPhone screen replaced at one of our Apple Authorized Service Providers.

All of these locations use genuine Apple parts and precision equipment to ensure that your screen works like new after it's repaired. Some locations offer same-day service. 

Make an appointment or request service
See screen repair pricing

Battery replacement

You can get your iPhone battery replaced at an Apple Authorized Service Provider. Our authorized locations use genuine Apple parts.

The Apple Limited Warranty covers a battery that fails from an issue in manufacturing, but it doesn't cover batteries that wear out from normal use. The cost to replace a battery depends on your iPhone model and if the issue is covered by warranty, AppleCare+, or consumer law.

If your iPhone is covered by an AppleCare plan and the battery holds less than 80 percent of its original capacity, we'll service your product at no charge.

Make an appointment or request service
See battery replacement pricing

Other iPhone repairs

Do you need a repair for other issues like the Home button, liquid damage, or an accessory?

  • If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there's no charge. This does not include accidental damage, which requires a fee.
  • If your iPhone was damaged and you have AppleCare+, the coverage includes two incidents of accidental damage. Each incident has an excess fee, as shown below.
  • If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair. These out-of-warranty prices are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.

Not sure if you're covered? Check if you have AppleCare+ by entering your iPhone serial number.

Learn more about AppleCare+ for iPhone

iPhone 13 repair costs in New Zealand

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices. 

iPhone 13 Other damage (out of warranty)
iPhone 13 Pro Max NZ$ 1,055
iPhone 13 Pro NZ$ 959
iPhone 13 NZ$ 779
iPhone 13 mini NZ$ 685

iPhone 12 repair costs in New Zealand

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices. 

iPhone 12 Other damage (out of warranty)
iPhone 12 Pro Max
NZ$ 1,055
iPhone 12 Pro NZ$ 959
iPhone 12 NZ$ 779
iPhone 12 mini NZ$ 685

iPhone 11 repair costs in New Zealand

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices. 

iPhone 11 Other damage (out of warranty)
iPhone 11 Pro Max NZ$ 1,055
iPhone 11 Pro NZ$ 959
iPhone 11 NZ$ 959

iPhone X repair costs in New Zealand

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices. 

iPhone X Other damage (out of warranty)
iPhone XS Max NZ$ 1,055
iPhone XS NZ$ 959
iPhone X NZ$ 959
iPhone XR NZ$ 685

iPhone 8 repair costs in New Zealand

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices. 

iPhone 8 Other damage (out of warranty)
iPhone 8 Plus NZ$ 685
iPhone 8 NZ$ 649

iPhone 7 repair costs in New Zealand

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices. 

iPhone 7 Other damage (out of warranty)
iPhone 7 Plus NZ$ 649
iPhone 7 NZ$ 559

iPhone 6 repair costs in New Zealand

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices. 

iPhone 6 Other damage (out of warranty)
iPhone 6s Plus NZ$ 569
iPhone 6s NZ$ 519
iPhone 6 NZ$ 519 

iPhone SE repair costs in New Zealand

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices. 

iPhone SE

 Other damage (out of warranty)
iPhone SE (3rd generation)
NZ$ 545
iPhone SE (2nd generation) NZ$ 515
iPhone SE NZ$ 515

iPhone 5 repair costs in New Zealand

Out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices. 

iPhone 5

Other damage (out of warranty)

iPhone 5s

NZ$ 515

All fees are in New Zealand dollars and include GST. We'll add a NZ$ 25 shipping fee if we need to ship your iPhone. This shipping fee does not apply to repairs covered by AppleCare+. If the issue with your iPhone was caused by certain damage (such as severe damage not covered by the Apple warranty or AppleCare+), you might have to pay the full replacement value.

Apple accessories

Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support

Get ready for your repair

Before you get service for your iPhone, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.

Learn how to get your iPhone ready for repair

Express Replacement Service

Express Replacement Service is a benefit of your AppleCare+ plan.

Use your AppleCare+ coverage to replace your iPhone quickly