iPhone Repair and Service


Screen repair

You can get your cracked iPhone screen replaced at one of our Apple Authorized Service Providers.

All of these locations use genuine Apple parts and precision equipment to ensure that your screen works like new after it's repaired. Some locations offer same-day service. 

Make an appointment or request service
See screen repair pricing

Battery replacement

You can get your iPhone battery replaced at an Apple Authorized Service Provider. Our authorized locations use genuine Apple parts.

The Apple Limited Warranty covers a battery that fails from a defect in manufacturing, but it doesn't cover batteries that wear out from normal use. The cost to replace a battery depends on your iPhone model and if the issue is covered by warranty, AppleCare+, or consumer law.

If your iPhone is covered by an AppleCare plan and the battery holds less than 80 percent of its original capacity, we'll service your product at no charge.

Make an appointment or request service
See battery replacement pricing

Other iPhone repairs

Do you need a repair for other issues like the Home button, liquid damage, or an accessory?

  • If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there's no charge. This does not include accidental damage, which requires a fee.
  • If your iPhone was damaged and you have AppleCare+, the coverage includes two incidents of accidental damage. Each incident has an excess fee, as shown below.
  • If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair, up to the out-of-warranty fee below. These out-of-warranty prices are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.

Not sure if you're covered? Check if you have AppleCare+ by entering your iPhone serial number.

Other iPhone repair costs in New Zealand

The out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices. 

iPhone model Other damage
(with AppleCare+)
Other damage
(not covered)
iPhone XS Max, iPhone 11 Pro Max NZ$ 169 NZ$ 1,104
iPhone XS, iPhone X, iPhone 11 Pro NZ$ 169 NZ$ 1,014
iPhone XR, iPhone 8 Plus, iPhone 11 NZ$ 169 NZ$ 744
iPhone 8, iPhone 7 Plus NZ$ 169 NZ$ 654
iPhone 7 NZ$ 169 NZ$ 584
iPhone 6s Plus, iPhone 6 Plus
NZ$ 169 NZ$ 594
iPhone 6s, iPhone 6 NZ$ 169 NZ$ 544
iPhone SE, iPhone 5s,
iPhone 5c
NZ$ 169 NZ$ 484

All fees are in New Zealand dollars and include GST. Our out-of-warranty fees include a NZ$ 25 shipping fee. 

Learn more about AppleCare+ for iPhone

Genuine parts

Genuine Apple parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.

Apple accessories

Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support

Get ready for your repair

Before you get service for your iPhone, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.

Learn how to get your iPhone ready for repair

Express Replacement Service

Express Replacement Service is a benefit of your AppleCare+ plan.

Use your AppleCare+ coverage to replace your iPhone quickly