iPhone Repair and Service
Where can I get Apple-certified repairs?
You can get Apple-certified repairs and service at one of our Apple Authorized Service Providers. You can also send your iPhone to an Apple Repair Center. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
How long will it take?
Many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, it will be ready for pickup in approximately 10 days.
You can get your cracked iPhone screen replaced at one of our Apple Authorized Service Providers.
All of these locations use genuine Apple parts and precision equipment to ensure that your screen works like new after it's repaired. Some locations offer same-day service.
You can get your iPhone battery replaced at an Apple Authorized Service Provider. Our authorized locations use genuine Apple parts.
The Apple Limited Warranty covers a battery that fails from a defect in manufacturing, but it doesn't cover batteries that wear out from normal use. The cost to replace a battery depends on your iPhone model and if the issue is covered by warranty, AppleCare+, or consumer law.
If your iPhone is covered by an AppleCare plan and the battery holds less than 80 percent of its original capacity, we'll service your product at no charge.
Other iPhone repairs
Do you need a repair for other issues like the Home button, liquid damage, or an accessory?
- If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there's no charge. This does not include accidental damage, which requires a fee.
- If your iPhone was damaged and you have AppleCare+, the coverage includes two incidents of accidental damage. Each incident has an excess fee, as shown below.
- If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair, up to the out-of-warranty fee below. These out-of-warranty prices are for repairs made by Apple. Apple Authorized Service Providers may set their own fees.
Not sure if you're covered? Check if you have AppleCare+ by entering your iPhone serial number.
Other iPhone repair costs in New Zealand
The out-of-warranty prices apply only to repairs made by Apple. Apple Authorized Service Providers may set their own prices.
|iPhone model||Other damage
|iPhone XS Max, iPhone 11 Pro Max||NZ$ 169||NZ$ 1,104|
|iPhone XS, iPhone X, iPhone 11 Pro||NZ$ 169||NZ$ 1,014|
|iPhone XR, iPhone 8 Plus, iPhone 11||NZ$ 169||NZ$ 744|
|iPhone 8, iPhone 7 Plus||NZ$ 169||NZ$ 654|
|iPhone 7||NZ$ 169||NZ$ 584|
|iPhone 6s Plus, iPhone 6 Plus
||NZ$ 169||NZ$ 594|
|iPhone 6s, iPhone 6||NZ$ 169||NZ$ 544|
|iPhone SE, iPhone 5s,
|NZ$ 169||NZ$ 484
All fees are in New Zealand dollars and include GST. Our out-of-warranty fees include a NZ$ 25 shipping fee.
Genuine Apple parts are critical to a quality repair. Visit an Apple Store or an Apple Authorized Service Provider to make sure you get your product back working the way it should.
Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.
Get ready for your repair
Before you get service for your iPhone, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.
Express Replacement Service
Express Replacement Service is a benefit of your AppleCare+ plan.
Your product warranty
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.