iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPad. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPad has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below. 

iPad model

AppleCare+ incident fee

All eligible iPad models

NZ$ 75

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees
See Express Replacement Service Terms and Conditions

How do I return my original iPad?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying late fees.

Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPad arrives late, we’ll remove the charge for the replacement value. You'll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPad or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPad Pro

iPad Pro (12.9-inch, 3rd generation)

iPad model Late fee Replacement value
iPad Pro 12.9-inch
(3rd generation)
   
64GB NZ$ 292 NZ$ 1,749
256GB NZ$ 417 NZ$ 1,999
512GB NZ$ 592 NZ$ 2,349
1TB NZ$ 767 NZ$ 2,699
iPad Pro 12.9-inch
(3rd generation)
Wi-Fi + Cellular
   
64GB NZ$ 417 NZ$ 1,999
256GB NZ$ 542 NZ$ 2,249
512GB NZ$ 717 NZ$ 2,599
1TB NZ$ 892 NZ$ 2,949

iPad Pro (11-inch)

iPad model Late fee Replacement value
iPad Pro 11-inch
   
64GB NZ$ 255 NZ$ 1,399
256GB NZ$ 380 NZ$ 1,649
512GB NZ$ 555 NZ$ 1,999
1TB NZ$ 730 NZ$ 2,349
iPad Pro 11-inch,
Wi-Fi + Cellular
   
64GB NZ$ 380 NZ$ 1,649
256GB NZ$ 505 NZ$ 1,899
512GB NZ$ 680 NZ$ 2,249
1TB NZ$ 855 NZ$ 2,599

iPad Pro (12.9-inch, 2nd generation)

iPad model

Late fee

Replacement value

iPad Pro (12.9-inch, 2nd generation)    
64GB NZ$ 112 NZ$ 1,299
256GB NZ$ 212 NZ$ 1,499
512GB NZ$ 362 NZ$ 1,799
iPad Pro (12.9-inch, 2nd generation)
Wi-Fi + Cellular
   
64GB NZ$ 222 NZ$ 1,519
256GB NZ$ 322 NZ$ 1,719
512GB NZ$ 472 NZ$ 2,019

iPad Pro (10.5-inch)

iPad model

Late fee

Replacement value

iPad Pro (10.5-inch)    
64GB NZ$ 75 NZ$ 949
256GB NZ$ 200 NZ$ 1,199
512GB NZ$ 375 NZ$ 1,549
iPad Pro (10.5-inch) Wi-Fi + Cellular    
64GB NZ$ 190 NZ$ 1,179
256GB NZ$ 315 NZ$ 1,429
512GB NZ$ 490 NZ$ 1,779

iPad Pro 12.9-inch

iPad model

Late fee

Replacement value

iPad Pro 12.9-inch    

32GB

NZ$ 42

NZ$ 1,159

128GB

NZ$ 107

NZ$ 1,289

256GB

NZ$ 167

NZ$ 1,409

iPad Pro 12.9-inch
Wi-Fi + Cellular
   

128GB

NZ$ 217

NZ$ 1,509

256GB

NZ$ 277

NZ$ 1,629

iPad Pro 9.7-inch

iPad model

Late fee

Replacement value

iPad Pro 9.7-inch    

32GB

NZ$ 112

NZ$ 909

128GB

NZ$ 177

NZ$ 1,039

256GB

NZ$ 237

NZ$ 1,159

iPad Pro 9.7-inch
Wi-Fi + Cellular
   

32GB

NZ$ 222

NZ$ 1,129

128GB

NZ$ 287

NZ$ 1,259

256GB

NZ$ 347

NZ$ 1,379

iPad mini

iPad mini 5

iPad model Late fee Replacement value
iPad mini 5    

64GB

NZ$ 90

NZ$ 679

256GB

NZ$ 215

NZ$ 929

iPad mini 5
Wi-Fi + Cellular
   

64GB

NZ$ 200

NZ$ 899

256GB

NZ$ 325

NZ$ 1,149

iPad mini 4

iPad model Late fee Replacement value
iPad mini 4    
16GB NZ$ 60 NZ$ 619
32GB NZ$ 75 NZ$ 649
64GB NZ$ 110 NZ$ 719
128GB NZ$ 65 NZ$ 629
iPad mini 4
Wi-Fi + Cellular
   
16GB NZ$ 160 NZ$ 819
32GB NZ$ 175 NZ$ 849
64GB NZ$ 210 NZ$ 919
128GB NZ$ 175 NZ$ 849

iPad mini 3

iPad model Late fee Replacement value
iPad mini 3    
16GB NZ$ 40 NZ$ 579
64GB NZ$ 100 NZ$ 699
128GB NZ$ 175 NZ$ 849
iPad mini 3
Wi-Fi + Cellular
   
16GB NZ$ 140 NZ$ 779
64GB NZ$ 200 NZ$ 899
128GB NZ$ 275 NZ$ 1,049

iPad mini 2

iPad model

Late fee

Replacement value

iPad mini 2    

16GB

NZ$ 32

NZ$ 429

32GB

NZ$ 42

NZ$ 449

64GB

NZ$ 117

NZ$ 599

128GB

NZ$ 192

NZ$ 749

iPad mini 2
Wi-Fi + Cellular
   

16GB

NZ$ 132

NZ$ 629

32GB

NZ$ 142

NZ$ 649

64GB

NZ$ 217

NZ$ 799

128GB

NZ$ 292

NZ$ 949

iPad mini

iPad model Late fee Replacement value
iPad mini    
16GB NZ$ 7 NZ$ 379
32GB NZ$ 117 NZ$ 599
64GB NZ$ 192 NZ$ 749
iPad mini
Wi-Fi + Cellular 
   
16GB NZ$ 107 NZ$ 579
32GB NZ$ 217 NZ$ 799
64GB NZ$ 292 NZ$ 949

iPad Air

iPad Air 3

iPad model Late fee Replacement value
iPad Air 3
   

64GB

NZ$ 82

NZ$ 849

256GB

NZ$ 207

NZ$ 1,099

iPad Air 3
Wi-Fi + Cellular
   

64GB

NZ$ 192

NZ$ 1,069

256GB

NZ$ 317

NZ$ 1,319

iPad Air 2 

iPad model

Late fee

Replacement value

iPad Air 2    

16GB

NZ$ 75

NZ$ 649

32GB NZ$ 75 NZ$ 649

64GB

NZ$ 125

NZ$ 749

128GB

NZ$ 150

NZ$ 799

iPad Air 2
Wi-Fi + Cellular
   

16GB

NZ$ 175

NZ$ 849

32GB NZ$ 175 NZ$ 849

64GB

NZ$ 225

NZ$ 949

128GB

NZ$ 250

NZ$ 999

iPad Air

iPad model

Late fee

Replacement value

iPad Air    

16GB

NZ$ 52

NZ$ 559

32GB

NZ$ 87

NZ$ 629

64GB

NZ$ 172

NZ$ 799

128GB

NZ$ 247

NZ$ 949

iPad Air
Wi-Fi + Cellular
   

16GB

NZ$ 152

NZ$ 759

32GB

NZ$ 187

NZ$ 829

64GB

NZ$ 272

NZ$ 999

128GB

NZ$ 347

NZ$ 1,149

iPad

iPad 7th generation

iPad model

Late fee

Replacement value

iPad 7th generation Wi-Fi    
32GB NZ$ 72 NZ$ 599
128GB NZ$ 162 NZ$ 799
Pad 7th generation Wi-Fi + Cellular    
32GB NZ$ 182 NZ$ 819
128GB NZ$ 272 NZ$ 999

iPad 6th generation

iPad model

Late fee

Replacement value

iPad 6th generation
Wi-Fi
   
32GB NZ$ 42 NZ$ 539
128GB NZ$ 122 NZ$ 699
iPad 6th generation
Wi-Fi + Cellular
   
32GB NZ$ 152 NZ$ 759
128GB NZ$ 232 NZ$ 919

iPad 5th generation

iPad model

Late fee

Replacement value

iPad 5th generation Wi-Fi    
32GB NZ$ 32 NZ$ 519
128GB NZ$ 112 NZ$ 679
iPad 5th generation
Wi-Fi + Cellular
   
32GB NZ$ 142 NZ$ 739
128GB NZ$ 222 NZ$ 899

iPad 4th generation

iPad model

Late fee

Replacement value

iPad 4th generation    

16GB

NZ$ 25

NZ$ 549

32GB

NZ$ 150

NZ$ 799

64GB

NZ$ 225

NZ$ 949

128GB

NZ$ 300

NZ$ 1,099

iPad 4th generation
Wi-Fi + Cellular
   

16GB

NZ$ 110

NZ$ 719

32GB

NZ$ 249.50

NZ$ 998

64GB

NZ$ 325

NZ$ 1,149

128GB

NZ$ 398

NZ$ 1,295

iPad 2

iPad model

Late fee

Replacement value

iPad 2 Wi-Fi    

16GB

NZ$ 22

NZ$ 499

32GB

NZ$ 137

NZ$ 729

64GB

NZ$ 212

NZ$ 879

iPad 2 Wi-Fi + 3G    

16GB

NZ$ 122

NZ$ 699

32GB

NZ$ 237

NZ$ 929

64GB

NZ$ 312

NZ$ 1,079

Fees are in New Zealand dollars and include GST. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

See Express Replacement Service Terms and Conditions