iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage

How much does Express Replacement Service cost?

There's no fee for the express service. Any fees you might pay will be for the replacement iPad. 

Some iPad issues might be covered under warrantyAppleCare+, or consumer law. If your iPad issue is covered, your replacement iPad might not be subject to a fee. If your iPad issue isn't covered, you’ll pay the out-of-warranty fee.

AppleCare+ also includes up to two incidents of accidental damage coverage to your iPad. Because accidental damage isn’t covered by the Apple Limited Warranty, you can use an AppleCare+ incident to replace your iPad if it gets damaged. Each incident has a service fee, as shown below.

iPad model

AppleCare+ service fee

Out-of-warranty fee

iPad mini, iPad mini 2

NZ$ 75

NZ$ 334

iPad mini 3, iPad mini 4 

NZ$ 75

NZ$ 494

iPad Air,
iPad 2,
iPad 5th generation,
iPad 6th generation

NZ$ 75

NZ$ 414

iPad Air 2,
iPad 4th generation

NZ$ 75

NZ$ 494

iPad Pro 9.7-inch

NZ$ 75

NZ$ 654

iPad Pro (10.5-inch) NZ$ 75 NZ$ 774

iPad Pro 12.9-inch, iPad Pro (12.9-inch,
2nd generation)

NZ$ 75

NZ$ 1,024

Fees are in New Zealand dollars and include GST. Out-of-warranty prices also include a NZ$ 25 shipping fee. Your replacement iPad will be new or equivalent to new.

See Express Replacement Service Terms and Conditions

How do I return my original iPad?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying late fees.

Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPad arrives late, we’ll remove the charge for the replacement value. You'll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPad or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPad Pro

iPad Pro (12.9-inch, 2nd generation)

iPad model

Late fee

Replacement value

iPad Pro (12.9-inch, 2nd generation)    
64GB NZ$ 150 NZ$ 1,299
256GB NZ$ 250 NZ$ 1,499
512GB NZ$ 400 NZ$ 1,799
iPad Pro (12.9-inch, 2nd generation)
Wi-Fi + Cellular
   
64GB NZ$ 260 NZ$ 1,519
256GB NZ$ 360 NZ$ 1,719
512GB NZ$ 510 NZ$ 2,019

iPad Pro (10.5-inch)

iPad model

Late fee

Replacement value

iPad Pro (10.5-inch)    
64GB NZ$ 175 NZ$ 1,099
256GB NZ$ 275 NZ$ 1,299
512GB NZ$ 425 NZ$ 1,599
iPad Pro (10.5-inch) Wi-Fi + Cellular    
64GB NZ$ 285 NZ$ 1,319
256GB NZ$ 385 NZ$ 1,519
512GB NZ$ 535 NZ$ 1,819

iPad Pro 12.9-inch

iPad model

Late fee

Replacement value

iPad Pro 12.9-inch    

32GB

NZ$ 80

NZ$ 1,159

128GB

NZ$ 145

NZ$ 1,289

256GB

NZ$ 205

NZ$ 1,409

iPad Pro 12.9-inch
Wi-Fi + Cellular
   

128GB

NZ$ 255

NZ$ 1,509

256GB

NZ$ 315

NZ$ 1,629

iPad Pro 9.7-inch

iPad model

Late fee

Replacement value

iPad Pro 9.7-inch    

32GB

NZ$ 140

NZ$ 909

128GB

NZ$ 205

NZ$ 1,039

256GB

NZ$ 265

NZ$ 1,159

iPad Pro 9.7-inch
Wi-Fi + Cellular
   

32GB

NZ$ 250

NZ$ 1,129

128GB

NZ$ 315

NZ$ 1,259

256GB

NZ$ 375

 

NZ$ 1,379

iPad mini

iPad mini 4

iPad model Late fee Replacement value
iPad mini 4    
16GB NZ$ 75 NZ$ 619
32GB NZ$ 90 NZ$ 649
64GB NZ$ 125 NZ$ 719
128GB NZ$ 95 NZ$ 659
iPad mini 4
Wi-Fi + Cellular
   
16GB NZ$ 175 NZ$ 819
32GB NZ$ 190 NZ$ 849
64GB NZ$ 225 NZ$ 919
128GB NZ$ 205 NZ$ 879

iPad mini 3

iPad model Late fee Replacement value
iPad mini 3    
16GB NZ$ 55 NZ$ 579
64GB NZ$ 115 NZ$ 699
128GB NZ$ 190 NZ$ 849
iPad mini 3
Wi-Fi + Cellular
   
16GB NZ$ 155 NZ$ 779
64GB NZ$ 215 NZ$ 899
128GB NZ$ 290 NZ$ 1,049

iPad mini 2

iPad model

Late fee

Replacement value

iPad mini 2    

16GB

NZ$ 60

NZ$ 429

32GB

NZ$ 70

NZ$ 449

64GB

NZ$ 145

NZ$ 599

128GB

NZ$ 220

NZ$ 749

iPad mini 2
Wi-Fi + Cellular
   

16GB

NZ$ 160

NZ$ 629

32GB

NZ$ 170

NZ$ 649

64GB

NZ$ 245

NZ$ 799

128GB

NZ$ 320

NZ$ 949

iPad mini

iPad model Late fee Replacement value
iPad mini    
16GB NZ$ 35 NZ$ 379
32GB NZ$ 145 NZ$ 599
64GB NZ$ 220 NZ$ 749
iPad mini
Wi-Fi + Cellular 
   
16GB NZ$ 135 NZ$ 579
32GB NZ$ 245 NZ$ 799
64GB NZ$ 320 NZ$ 949

iPad Air

iPad Air 2 

iPad model

Late fee

Replacement value

iPad Air 2    

16GB

NZ$ 90

NZ$ 649

32GB NZ$ 90 NZ$ 649

64GB

NZ$ 140

NZ$ 749

128GB

NZ$ 165

NZ$ 799

iPad Air 2
Wi-Fi + Cellular
   

16GB

NZ$ 190

NZ$ 849

32GB NZ$ 190 NZ$ 849

64GB

NZ$ 240

NZ$ 949

128GB

NZ$ 265

NZ$ 999

iPad Air

iPad model

Late fee

Replacement value

iPad Air    

16GB

NZ$ 85

NZ$ 559

32GB

NZ$ 120

NZ$ 629

64GB

NZ$ 205

NZ$ 799

128GB

NZ$ 280

NZ$ 949

iPad Air
Wi-Fi + Cellular
   

16GB

NZ$ 185

NZ$ 759

32GB

NZ$ 220

NZ$ 829

64GB

NZ$ 305

NZ$ 999

128GB

NZ$ 380

NZ$ 1,149

iPad

iPad 6th generation

iPad model

Late fee

Replacement value

iPad 6th generation
Wi-Fi
   
32GB NZ$ 75 NZ$ 539
128GB NZ$ 155 NZ$ 699
iPad 6th generation
Wi-Fi + Cellular
   
32GB NZ$ 185 NZ$ 759
128GB NZ$ 265 NZ$ 919

iPad 5th generation

iPad model

Late fee

Replacement value

iPad 5th generation Wi-Fi    
32GB NZ$ 65 NZ$ 519
128GB NZ$ 145 NZ$ 679
iPad 5th generation
Wi-Fi + Cellular
   
32GB NZ$ 175 NZ$ 739
128GB NZ$ 255 NZ$ 899

iPad 4th generation

iPad model

Late fee

Replacement value

iPad 4th generation    

16GB

NZ$ 40

NZ$ 549

32GB

NZ$ 165

NZ$ 799

64GB

NZ$ 240

NZ$ 949

128GB

NZ$ 315

NZ$ 1,099

iPad 4th generation
Wi-Fi + Cellular
   

16GB

NZ$ 125

NZ$ 719

32GB

NZ$ 264.50

NZ$ 998

64GB

NZ$ 340

NZ$ 1,149

128GB

NZ$ 413

NZ$ 1,295

iPad 2

iPad model

Late fee

Replacement value

iPad 2 Wi-Fi    

16GB

NZ$ 55

NZ$ 499

32GB

NZ$ 170

NZ$ 729

64GB

NZ$ 245

NZ$ 879

iPad 2 Wi-Fi + 3G    

16GB

NZ$ 155

NZ$ 699

32GB

NZ$ 270

NZ$ 929

64GB

NZ$ 345

NZ$ 1,079

Fees are in New Zealand dollars and include GST. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

See Express Replacement Service Terms and Conditions