iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPad. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPad has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below. 

iPad model

AppleCare+ incident fee

All eligible iPad models

NZ$ 75

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees
See Express Replacement Service Terms and Conditions

How do I return my original iPad?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying the full replacement value.

Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product within 10 business days
  • Your original device does not have severe damage or unauthorized modifications

Replacement value

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If we receive your iPad and find that it was severely damaged in an accident or it's inoperable after unauthorized modifications, you'll pay the full replacement value.

iPad Pro

iPad Pro (12.9-inch, 3rd generation)

iPad model Replacement value
iPad Pro 12.9-inch
(3rd generation)
 
64GB NZ$ 1,749
256GB NZ$ 1,999
512GB NZ$ 2,349
1TB NZ$ 2,699
iPad Pro 12.9-inch
(3rd generation)
Wi-Fi + Cellular
 
64GB NZ$ 1,999
256GB NZ$ 2,249
512GB NZ$ 2,599
1TB NZ$ 2,949

iPad Pro (12.9-inch, 2nd generation)

iPad Pro (12.9-inch, 2nd generation) Replacement value
64GB NZ$ 1,299
256GB NZ$ 1,499
512GB NZ$ 1,799
iPad Pro (12.9-inch, 2nd generation)
Wi-Fi + Cellular
 
64GB NZ$ 1,519
256GB NZ$ 1,719
512GB NZ$ 2,019

iPad Pro 12.9-inch

iPad model

Replacement value

iPad Pro 12.9-inch  

32GB

NZ$ 1,159

128GB

NZ$ 1,289

256GB

NZ$ 1,409

iPad Pro 12.9-inch
Wi-Fi + Cellular
 

128GB

NZ$ 1,509

256GB

NZ$ 1,629

iPad Pro (11-inch)

iPad model Replacement value
iPad Pro 11-inch
 
64GB NZ$ 1,399
256GB NZ$ 1,649
512GB NZ$ 1,999
1TB NZ$ 2,349
iPad Pro 11-inch,
Wi-Fi + Cellular
 
64GB NZ$ 1,649
256GB NZ$ 1,899
512GB NZ$ 2,249
1TB NZ$ 2,599

iPad Pro (10.5-inch)

iPad model

Replacement value

iPad Pro (10.5-inch)  
64GB NZ$ 949
256GB NZ$ 1,199
512GB NZ$ 1,549
iPad Pro (10.5-inch) Wi-Fi + Cellular  
64GB NZ$ 1,179
256GB NZ$ 1,429
512GB NZ$ 1,779

iPad Pro 9.7-inch

iPad model

Replacement value

iPad Pro 9.7-inch  

32GB

NZ$ 909

128GB

NZ$ 1,039

256GB

NZ$ 1,159

iPad Pro 9.7-inch
Wi-Fi + Cellular
 

32GB

NZ$ 1,129

128GB

NZ$ 1,259

256GB

NZ$ 1,379

iPad mini

iPad mini 5

iPad model Replacement value
iPad mini 5  

64GB

NZ$ 679

256GB

NZ$ 929

iPad mini 5
Wi-Fi + Cellular
 

64GB

NZ$ 899

256GB

NZ$ 1,149

iPad mini 4

iPad model Replacement value
iPad mini 4  
16GB NZ$ 619
32GB NZ$ 649
64GB NZ$ 719
128GB NZ$ 629
iPad mini 4
Wi-Fi + Cellular
 
16GB NZ$ 819
32GB NZ$ 849
64GB NZ$ 919
128GB NZ$ 849

iPad mini 3

iPad model Replacement value
iPad mini 3  
16GB NZ$ 579
64GB NZ$ 699
128GB NZ$ 849
iPad mini 3
Wi-Fi + Cellular
 
16GB NZ$ 779
64GB NZ$ 899
128GB NZ$ 1,049

iPad mini 2

iPad model

Replacement value

iPad mini 2  

16GB

NZ$ 429

32GB

NZ$ 449

64GB

NZ$ 599

128GB

NZ$ 749

iPad mini 2
Wi-Fi + Cellular
 

16GB

NZ$ 629

32GB

NZ$ 649

64GB

NZ$ 799

128GB

NZ$ 949

iPad mini

iPad model Replacement value
iPad mini  
16GB NZ$ 379
32GB NZ$ 599
64GB NZ$ 749
iPad mini
Wi-Fi + Cellular 
 
16GB NZ$ 579
32GB NZ$ 799
64GB NZ$ 949

iPad Air

iPad Air 3

iPad model Replacement value
iPad Air 3
 

64GB

NZ$ 849

256GB

NZ$ 1,099

iPad Air 3
Wi-Fi + Cellular
 

64GB

NZ$ 1,069

256GB

NZ$ 1,319

iPad Air 2 

iPad model

Replacement value

iPad Air 2  

16GB

NZ$ 649

32GB NZ$ 649

64GB

NZ$ 749

128GB

NZ$ 799

iPad Air 2
Wi-Fi + Cellular
 

16GB

NZ$ 849

32GB NZ$ 849

64GB

NZ$ 949

128GB

NZ$ 999

iPad Air

iPad model

Replacement value

iPad Air  

16GB

NZ$ 559

32GB

NZ$ 629

64GB

NZ$ 799

128GB

NZ$ 949

iPad Air
Wi-Fi + Cellular
 

16GB

NZ$ 759

32GB

NZ$ 829

64GB

NZ$ 999

128GB

NZ$ 1,149

iPad

iPad 7th generation

iPad model

Replacement value

iPad 7th generation Wi-Fi  
32GB NZ$ 599
128GB NZ$ 799
Pad 7th generation Wi-Fi + Cellular  
32GB NZ$ 819
128GB NZ$ 999

iPad 6th generation

iPad model

Replacement value

iPad 6th generation
Wi-Fi
 
32GB NZ$ 539
128GB NZ$ 699
iPad 6th generation
Wi-Fi + Cellular
 
32GB NZ$ 759
128GB NZ$ 919

iPad 5th generation

iPad model

Replacement value

iPad 5th generation Wi-Fi  
32GB NZ$ 519
128GB NZ$ 679
iPad 5th generation
Wi-Fi + Cellular
 
32GB NZ$ 739
128GB NZ$ 899

iPad 4th generation

iPad model

Replacement value

iPad 4th generation  

16GB

NZ$ 549

32GB

NZ$ 799

64GB

NZ$ 949

128GB

NZ$ 1,099

iPad 4th generation
Wi-Fi + Cellular
 

16GB

NZ$ 719

32GB

NZ$ 998

64GB

NZ$ 1,149

128GB

NZ$ 1,295

iPad 2

iPad model

Replacement value

iPad 2 Wi-Fi  

16GB

NZ$ 499

32GB

NZ$ 729

64GB

NZ$ 879

iPad 2 Wi-Fi + 3G  

16GB

NZ$ 699

32GB

NZ$ 929

64GB

NZ$ 1,079

Fees are in New Zealand dollars and include GST. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the replacement value on this web page from time to time.

See Express Replacement Service Terms and Conditions