iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPad. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPad has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below. 

iPad model

AppleCare+ incident fee

All eligible iPad models

NZ$ 75

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees
See Express Replacement Service Terms and Conditions

How do I return my original iPad?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying the full replacement value.

Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product within 10 business days
  • Your original device does not have severe damage or unauthorized modifications

Replacement value

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If we receive your iPad and find that it was severely damaged in an accident or it's inoperable after unauthorized modifications, you'll pay the full replacement value.

iPad Pro

 

iPad Pro (12.9 inch, 4th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB NZ$ 1,849
NZ$ 2,129
256GB NZ$ 2,029
NZ$ 2,309
512GB NZ$ 2,389
NZ$ 2,669
1TB NZ$ 2,749
NZ$ 3,029

iPad Pro (12.9 inch, 3rd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB NZ$ 1,669 NZ$ 1,949
256GB NZ$ 1,849 NZ$ 2,129
512GB NZ$ 2,209 NZ$ 2,489
1TB NZ$ 2,569 NZ$ 2,849
iPad Pro (12.9 inch, 2nd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB NZ$ 1,299 NZ$ 1,519
256GB NZ$ 1,499 NZ$ 1,719
512GB NZ$ 1,799
NZ$ 2,019
iPad Pro (12.9 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB NZ$ 1,159
128GB NZ$ 1,289 NZ$ 1,509
256GB NZ$ 1,409 NZ$ 1,629
iPad Pro (11 inch, 2nd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB NZ$ 1,499
NZ$ 1,779
256GB NZ$ 1,679
NZ$ 1,959
512GB NZ$ 2,039
NZ$ 2,319
1TB NZ$ 2,399
NZ$ 2,679
iPad Pro (11 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB NZ$ 1,319 NZ$ 1,599
256GB NZ$ 1,499 NZ$ 1,779
512GB NZ$ 1,859 NZ$ 2,139
1TB NZ$ 2,219 NZ$ 2,499
iPad Pro (10.5 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB NZ$ 949 NZ$ 1,179
256GB NZ$ 1,199 NZ$ 1,429
512GB NZ$ 1,549 NZ$ 1,779
iPad Pro (9.7 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB NZ$ 909 NZ$ 1,129
128GB NZ$ 1,039
NZ$ 1,259
256GB NZ$ 1,159 NZ$ 1,379

iPad mini

iPad mini 5 Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB NZ$ 679 NZ$ 899
256GB NZ$ 929 NZ$ 1,149

iPad mini 4 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB NZ$ 619 NZ$ 819
32GB NZ$ 649
NZ$ 849
64GB NZ$ 719
NZ$ 919
128GB NZ$ 629 NZ$ 849
iPad mini 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB NZ$ 429
NZ$ 629
32GB NZ$ 449
NZ$ 649
64GB NZ$ 599
NZ$ 799
128GB NZ$ 749
NZ$ 949

iPad Air

iPad Air 4 Replacement value
  Wi-Fi Wi-Fi + Cellular
64GB NZ$ 999  NZ$ 1,219 
256GB NZ$ 1,249  NZ$ 1,469 
iPad Air 3 Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB NZ$ 829 NZ$ 1,049
256GB NZ$ 1,079 NZ$ 1,299

iPad Air 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB NZ$ 649
NZ$ 849
32GB NZ$ 649
NZ$ 849
64GB NZ$ 749 NZ$ 949
128GB NZ$ 799 NZ$ 999
iPad Air Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB NZ$ 559
NZ$ 759
32GB NZ$ 629
NZ$ 829
64GB NZ$ 799
NZ$ 999
128GB NZ$ 949 NZ$ 1,149

iPad

iPad (8th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB NZ$ 569
NZ$ 789
128GB NZ$ 749
NZ$ 969
iPad (7th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB NZ$ 519 NZ$ 739
128GB NZ$ 699 NZ$ 919

iPad (6th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB NZ$ 539
NZ$ 759
128GB NZ$ 699 NZ$ 919
iPad (5th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB NZ$ 519 NZ$ 739
128GB NZ$ 679 NZ$ 899

Fees are in New Zealand dollars and include GST. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the replacement value on this web page from time to time.

See Express Replacement Service Terms and Conditions