iPad Service and Repair
Learn how to get your iPad fixed, how much it costs, and how long it will take.
How do I get my iPad fixed?
Choose the service and repair option that’s best for you.
Send it in: Request a box and send your iPad to an Apple Repair Center.
Bring it in: Set up an appointment at an Apple Authorized Service Provider.
How much does it cost?
- Your iPad is no longer covered by the Apple warranty or by consumer law.
- Your iPad screen gets broken accidentally.
- Your iPad has other accidental damage or issues caused by unauthorized modifications.
If your iPad issue isn’t covered, you’ll pay a fee. This fee will be either:
If you have AppleCare+, it includes accidental damage protection. Each incident of accidental damage is subject to a service fee. If you don’t have AppleCare+, the out-of-warranty fee applies.
iPad service pricing - New Zealand
These prices apply to repair or replacement made by Apple. Pricing and terms might vary at other service providers.
|iPad Pro||AppleCare+ service fee||Out-of-warranty fee|
|iPad Pro 12.9-inch (4th generation)||NZ$ 75||NZ$ 1,189|
|iPad Pro 12.9-inch (3rd generation)||NZ$ 75||NZ$ 1,189|
|iPad Pro 12.9-inch (2nd generation)||NZ$ 75||NZ$ 1,075|
|iPad Pro 12.9-inch||NZ$ 75||NZ$ 1,075|
|iPad Pro 11-inch (2nd generation)||NZ$ 75||NZ$ 919|
|iPad Pro 11-inch||NZ$ 75||NZ$ 919|
|iPad Pro (10.5-inch)||NZ$ 75||NZ$ 799|
|iPad Pro 9.7-inch||NZ$ 75||NZ$ 639|
|iPad mini||AppleCare+ service fee||Out-of-warranty fee|
|iPad mini 5||NZ$ 75||NZ$ 499|
|iPad mini 4||NZ$ 75||NZ$ 499|
|iPad mini 3||NZ$ 75||NZ$ 499|
|iPad mini 2||NZ$ 75||NZ$ 365|
|iPad mini||NZ$ 75||NZ$ 365|
|iPad Air||AppleCare+ service fee||Out-of-warranty fee|
|iPad Air 4||NZ$ 75||NZ$ 679|
|iPad Air 3||NZ$ 75||NZ$ 639|
|iPad Air 2||NZ$ 75||NZ$ 499|
|iPad Air||NZ$ 75||NZ$ 429|
|iPad||AppleCare+ service fee||Out-of-warranty fee|
|iPad 8th generation||NZ$ 75||NZ$ 429|
|iPad 7th generation||NZ$ 75||NZ$ 429|
|iPad 6th generation||NZ$ 75||NZ$ 429|
|iPad 5th generation||NZ$ 75||NZ$ 429|
|iPad 4th generation||NZ$ 75||NZ$ 499|
Prices are in New Zealand dollars and include GST. We'll add a NZ$ 25 shipping fee if we need to ship your iPad. This shipping fee does not apply to repairs covered by AppleCare+. Your replacement iPad will be new or equivalent to new. If the issue with your iPad was caused by severe damage from an accident or from abuse, you might have to pay the full replacement value
Is your iPad covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
|Model||Accidental damage (AppleCare+ fee)|
|All eligible iPad models||NZ$ 75|
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your iPad serial number.
iPad battery and power - New Zealand
If your battery has an issue that's covered by the Apple Limited Warranty, AppleCare+, or consumer law, we'll service your iPad or Apple Pencil at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use. If your battery wears down, we offer out-of-warranty battery service for a fee.
If you have AppleCare+, it covers your iPad or Apple Pencil for no additional charge if your product's battery holds less than 80 percent of its original capacity. We might need to test your product to find the cause of your battery issue.
|Battery service||In-warranty or with AppleCare+||Out of warranty|
|All eligible iPad models||NZ$ 0||NZ$ 175|
|Apple Pencil (all eligible models)||NZ$ 0||NZ$ 49|
All prices are in New Zealand dollars and include GST. We'll add a NZ$ 25 shipping fee if we need to ship your iPad.
Other battery and power issues
Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.
If your iPad won't turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.
If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty or by consumer law. If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty and consumer law.
The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.
If you have AppleCare+, it gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. If you don’t have AppleCare+, the out-of-warranty fee applies.
How long will it take?
Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days.
After we receive your iPad, you can check the status of your repair.
Apple-branded accessories, including the cable and power adapter, are covered by the Apple One Year Limited Warranty for accessories and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan.
The following Apple accessories for iPad are also covered under AppleCare+ for iPad, including accidental damage. You can use an incident of accidental damage included in AppleCare+ for iPad to cover the damage to these accessories. Or you can pay the out-of-warranty service fee.
|Accessory||AppleCare+ incident fee||Out-of-warranty service fee|
|Apple Pencil (2nd generation)||NZ$ 49
|Apple Pencil||NZ$ 49
|Accessory||AppleCare+ incident fee|
|Smart Keyboard (all models)||NZ$ 49
All prices are in New Zealand dollars and include GST. We'll add a NZ$ 25 shipping fee if we need to ship your Apple Pencil.
What to expect
Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup.
After we receive your iPad, we’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.
Express Replacement Service
Express Replacement Service is a benefit of your AppleCare+ plan.
Apple Limited Warranty coverage
The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty doesn't cover your repair, you'll pay out-of-warranty fees.
Your locale might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.