iPad Service and Repair

Learn how to get your iPad fixed, how much it costs, and how long it will take.

How do I get my iPad fixed?

Choose the service and repair option that’s best for you.

Send it in: Request a box and send your iPad to an Apple Repair Center.

Bring it in: Set up an appointment at an Apple Authorized Service Provider.

Get service
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iPad service pricing - New Zealand

How much does it cost?

If your iPad issue is covered under our warranty or consumer law, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) if any of these conditions apply:

  • Your iPhone is beyond the eligible warranty term or consumer law coverage period.
  • Your iPad screen gets broken accidentally. Accidental damage isn't covered by the Apple warranty.
  • Your iPad has other types of accidental damage or issues caused by unauthorized modifications. 

If your iPad issue isn’t covered, you’ll pay an out-of-warranty fee unless your iPad has AppleCare+, which includes two incidents of accidental damage. You can use an incident for a cracked screen or for other damage to your iPad. Each AppleCare+ incident has a service fee, as shown.

iPad model

Out-of-warranty fee

AppleCare+ service fee

iPad mini,
iPad mini 2

NZ$ 365

NZ$ 75
iPad mini 3,
iPad mini 4,
iPad mini 5

NZ$ 499

NZ$ 75

iPad Air,
iPad 2,
iPad 5th generation,
iPad 6th generation,
iPad 7th generation

NZ$ 455

NZ$ 75

iPad Air 2,
iPad 4th generation

NZ$ 499

NZ$ 75

iPad Pro 9.7-inch,
iPad Air 3

NZ$ 685

NZ$ 75
iPad Pro (10.5-inch) NZ$ 799 NZ$ 75
iPad Pro (11-inch) NZ$ 889 NZ$ 75

iPad Pro 12.9-inch, iPad Pro (12.9-inch,
2nd generation)

NZ$ 1,075

NZ$ 75
iPad Pro 12.9-inch,
(3rd generation)
NZ$ 1,165 NZ$ 75

These prices apply to repair or replacement made by Apple. Pricing and terms might vary at other service providers. Prices are in New Zealand dollars and include GST. We'll add a NZ$ 25 shipping fee if we need to ship your iPad. This shipping fee does not apply to repairs covered by AppleCare+. Your replacement iPad will be new or equivalent to new. If the issue with your iPad was caused by severe damage from an accident or from abuse, you might have to pay the full replacement value.

Identify your iPad model
See iPad service pricing in another country
Learn more about AppleCare+

iPad battery and power - New Zealand

Battery service costs

If your battery needs replacement, we can repair or replace your iPad for a battery service fee. There's no fee if your battery is defective and your iPad is covered by warranty, consumer law, or AppleCare+. Our warranty doesn’t cover wear from normal use.

If you have AppleCare+ for iPad, it offers replacement coverage if your iPad battery holds less than 80 percent of its original capacity.

Battery service In-warranty or with AppleCare+ Out of warranty
All eligible iPad models NZ$ 0 NZ$ 179

All prices are in New Zealand dollars and include GST. We'll add a NZ$ 25 shipping fee if we need to ship your iPad.

Other battery and power issues

Your iPad battery’s performance depends on how you use apps and settings. These tips show you how to maximize the life of your iPad battery.

If your iPad won't turn on or if the screen turns black, follow these steps and see if the issue gets resolved. Your iPad might not require service.

Request service

Screen repair

If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty or by consumer law.

If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.

The cost to service an iPad with an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.

AppleCare+ for iPad includes up to two incidents of accidental damage. Each incident has an excess fee. You can use an incident for screen damage. If you don’t have AppleCare+, the out-of-warranty fee applies.

Request service
Learn more about AppleCare+ for iPad

How long will it take?

Depending on the type of service, your repair might take up to 5 business days. If your iPad was engraved by Apple, it could take up to 10 business days.

After we receive your iPad, you can check the status of your repair.

Apple accessories

Apple-branded accessories, including Apple Pencil, are covered under the Apple One Year Limited Warranty for accessories. You can repair or replace the battery in your Apple Pencil for a fee, or for free if the battery is defective and covered by the warranty, AppleCare+, or consumer law. Our warranty doesn’t cover wear from normal use.

Accessory Battery service
Apple Pencil (all models)  NZ$ 113

Your Apple Pencil is also covered under AppleCare+ for iPad, including accidental damage. You can use one of the two incidents of accidental damage included in AppleCare+ for iPad to cover a damaged Apple Pencil. Or you can pay the out-of-warranty service fee.

Accessory Out-of-warranty service fee AppleCare+ incident fee
Apple Pencil NZ$  124 NZ$ 49
Apple Pencil (2nd generation) NZ$ 189 NZ$ 49

All prices are in New Zealand dollars and include GST. We'll add a NZ$ 25 shipping fee if we need to ship your Apple Pencil.

What to expect

Before you send your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device won't have your data on it, and you'll need to restore that data from your backup.

After we receive your iPad, we’ll send you information about repair, replacement, and fees. If your iPad needs to be replaced, we’ll ship a replacement to you with factory settings. Your replacement iPad will be new or equivalent to new.

Read the Apple privacy policy

Express Replacement Service

Express Replacement Service is a benefit of your AppleCare+ plan.

See the iPad Express Replacement Service page