iPad Service Answer Center

Learn more about iPad service options, warranty, and pricing.

How do I get my iPad fixed?

Apple offers many ways to get support and service for your iPad. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with issues like cracked screens or battery service.

Read Apple support articles

Contact us

Contact us to get advice from an Apple support expert. We’ll help you fix your issue or set up service. Before you contact us, be ready with your product's serial number and your Apple ID and password.

Identify your iPad model
Find your product’s serial number
Start a support request

Send it in

Contact us and we’ll send you a box for your iPad and arrange shipping. You can ship your iPad to us and we’ll service or replace it as soon as possible.

Start a service request
Back up your iPad and get ready for service

Bring it in

To get help in person, contact an Apple Authorized Service Provider. Be sure you know your Apple ID and password before you bring it in.

Find an Apple Authorized Service Provider
Back up your iPad and get ready for service

How much will it cost?

There’s no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn’t covered, you need to pay for the service.

See Apple out-of-warranty battery pricing
Check your warranty status

How long will it take?

Repair source 

Approximate time 

Send to Apple

5-12 business days

Bring to an Apple Authorized Service Provider

Ask your service representative

Include engraving on replacement

10-15 business days

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Apple Limited Warranty coverage

The Apple Limited Warranty covers your iPad and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law

Can I buy additional coverage for my iPad?

AppleCare+ gives you expert telephone support and additional hardware service options up to two years from the day you bought your iPad. It also includes up to two incidents of accidental damage coverage. Each incident has a service fee. If you didn't buy AppleCare+ with your iPad, you can buy it within 60 days of your purchase.

You may also have consumer law rights. Apple Limited Warranty and AppleCare+ benefits are in addition to your rights under consumer law.

Learn more about AppleCare+ for iPad

Out-of-warranty service

Repairs are considered out of warranty when:

  • Your iPad is over one year old
  • Your iPad has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix or replace your iPad for an out-of-warranty fee. Your replacement iPad will be new or equivalent to new in both performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.

See Apple out-of-warranty fees
Read the Apple Limited Warranty
Read Apple Repair Terms and Conditions

Battery service

If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty, AppleCare Protection Plan, or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use. 

We might need to test your product to find the cause of your battery issue. If your iPad isn't covered, you have the option to replace it for a fee.

If you’re covered by AppleCare Protection Plan and your iPad can hold only 80 percent or less of its original battery capacity, we'll service your product at no charge.

Learn how to preserve battery life
See Apple out-of-warranty battery pricing
Learn more about AppleCare Protection Plan for iPad

Screen repair

If your iPad screen breaks accidentally, you might have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty. If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.

The cost to service an accidentally damaged screen depends on your iPad model, any additional damage, and if you have AppleCare+ coverage.

AppleCare+ for iPad includes up to two incidents of accidental damage, each with a service fee. You can use an instance for screen damage. If you don’t have AppleCare+, the out-of-warranty fee applies.

See Apple service pricing
Set up service
Learn more about AppleCare+ for iPad

Apple accessories

Apple-branded accessories are covered by our warranty and consumer law. The accessories that come in the box with your product are also covered by AppleCare+. For service details, contact Apple or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support
Find an Apple Authorized Service Provider

Get ready for iPad service

  • Back up your iPad with iTunes or iCloud. You’ll need the backup to restore your content if we have to reset or replace your iPad.
  • Make sure you know your Apple ID and password.

If you send in your iPad, take these additional steps:

  • If your iPad has a SIM card, take it out and keep it.
  • Keep your cables and other accessories when you get service.
  • See our complete instructions on how to prepare your iPad for service.

Back up your iPad
Prepare an iPad for service
Read the Apple privacy policy

After service

When you receive your iPad, restore the data from your backup.  

We guarantee our service, including replacement parts, for the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

Restore from a backup

Express Replacement Service

We know how much you rely on your iPad. If you need to replace it immediately, our Express Replacement Service offers speedy delivery. We can send you a replacement iPad right away and include packaging to return your original product.

Express Replacement Service is included as a benefit of an AppleCare Protection Plan or AppleCare+. The service delivers your replacement iPad faster, but it doesn’t cover any costs for your product, such as replacement or late fees. After we get your original device, we’ll determine those fees. Meanwhile, you can start using your replacement iPad.

Learn more about Express Replacement Service
See Apple service fees