Apple TV Service and Repair
Learn more about Apple TV service options, warranty, and pricing.
How do I get my Apple TV fixed?
Apple offers many ways to get support and service for your Apple TV. Choose the one that’s best for you. If you’re having issues with setup, AirPlay, or the App Store, you can start by reading our support articles.
Contact us to get advice from an Apple Support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your product’s serial number, your Apple ID, and your password.
Send it in
Contact us and we’ll send you a box for your Apple TV. You can ship it to us and we’ll replace it as quickly as possible.
Bring it in
To get help in person, bring your Apple TV to an Apple Authorized Service Provider.
How much will it cost to repair or replace my Apple TV?
There's no charge if the issue is covered under warranty, AppleCare Protection Plan, or consumer law. If your issue isn't covered, you'll pay an out-of-warranty service fee.
|Apple TV 4K 32 GB||NZ$ 235|
|Apple TV 4K 64 GB||NZ$ 235|
|Apple TV (4th generation) 32 GB||NZ$ 189|
|Apple TV (4th generation) 64 GB||NZ$ 189|
The prices shown here are for repairs made by Apple. Pricing and terms might vary at other service providers. All prices are in New Zealand dollars and include GST. Out-of-warranty prices also include a NZ$ 25 shipping fee.
How long will it take?
Depending on where you get service, you might be able to check the status of your repair online.
Apple Limited Warranty coverage
Our Limited Warranty covers your product and Apple-branded accessories against defects for one year from the date you bought them. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.
Can I buy additional coverage for my Apple TV?
AppleCare Protection Plan gives you expert telephone support and additional hardware service options for up to two years from the day you bought your Apple TV. You can buy the AppleCare Protection Plan within one year of the original date that you bought your Apple TV.
You may also have consumer law rights. Apple Limited Warranty and AppleCare Protection Plan benefits are in addition to your rights under consumer law.
Express Replacement Service is only available for AppleCare Protection Plan customers
If you need to replace your Apple TV immediately, Express Replacement Service offers speedy delivery. We can send you a replacement Apple TV right away with shipping materials and instructions. Return your original Apple TV to us within 10 business days of your request to avoid paying late fees.
When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire when we receive your original product on time. In that case, you won't pay late fees or replacement value.
If your original Apple TV arrives late, we'll remove the charge for the replacement value. You'll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.
If your Apple TV was severely damaged in an accident or it's inoperable after unauthorized modifications, or if we never receive it, we'll charge you the replacement value.
|Model||Late fee||Replacement value|
|Apple TV 4K 32 GB||NZ$ 32||NZ$ 299|
|Apple TV 4K 64 GB||NZ$ 52||NZ$ 339|
|Apple TV (4th generation) 32 GB||NZ$ 30||NZ$ 249|
|Apple TV (4th generation) 64 GB||NZ$ 45||NZ$ 279|
All prices are in New Zealand dollars and include GST.
Repairs are considered out of warranty when:
- Your Apple TV is over one year old
- Your Apple TV has an issue that’s not covered under warranty or consumer law, like accidental damage or unauthorized modifications
We charge for out-of-warranty service. If we find an issue with your Apple TV, we might be able to fix it or replace it with an Apple TV that’s new or equivalent to new in both performance and reliability. Contact your service representative for details.
Battery service for your remote
Apple TV 4K and Apple TV (4th generation) include a remote with a rechargeable battery. If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty, AppleCare Protection Plan, or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use.
We might need to test your accessory to find the cause of your battery issue. If your Apple TV Remote isn't covered, we can service or replace it for a fee.
You get an additional benefit if you have an AppleCare Protection Plan. If your battery can hold less than 80 percent of its original capacity and it's covered by your AppleCare plan, we'll service your accessory at no charge.
The Apple-branded accessories that come in the box with your Apple TV are covered by our warranty and consumer law. They’re also covered by AppleCare Protection Plan. For service details, contact an Apple Authorized Service Provider.
Get ready for Apple TV service
- Make sure you know your Apple ID and password, and your Apple TV serial number.
- Keep your cables and other accessories when you get service for your Apple TV.
We guarantee our service, including replacement parts, for the remaining term of your Apple warranty or AppleCare Protection Plan coverage, whichever is longer. You might also have consumer law rights for the service you received. We offer this whenever you get service from us or from an Apple Authorized Service Provider.