AirPods Service and Repair
Learn more about AirPods service options, warranty, and pricing in New Zealand.
Where do I get service?
Set up an appointment at an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods with you. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.
How much does it cost to repair or replace my AirPods?
|Model||Battery service||Out-of-warranty fee||Lost|
|AirPods||NZ$ 75 each||NZ$ 109 each||NZ$ 109 each|
|Charging Case||NZ$ 75||NZ$ 109||NZ$ 109|
All prices are in New Zealand dollars and include GST.
If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty or consumer law.
The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. If your battery has a manufacturing defect and it's covered by our warranty or consumer law, we'll service it at no additional cost. If your battery service isn't covered, we can replace your battery for a fee.
If your AirPods or Charging Case get damaged accidentally, you can replace the damaged item for an out-of-warranty fee. If you lose an AirPod or your Charging Case, we can replace your lost item for a fee. If we need to replace your AirPods or Charging Case, your replacement will be new or equivalent to new in performance and reliability.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your AirPods and the accessories that come with them against manufacturing defects for one year beginning on the purchase date. You might also have consumer law rights for the service you received.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. You can see your warranty status from Apple’s coverage checker. If there’s an error in our records, update your information online.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. You might also have consumer law rights for the service you received.