AirPods Service and Repair
Learn more about AirPods service options, warranty, and pricing in New Zealand.
How do I get service for my AirPods?
Bring them in.
Set up an appointment at an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods.
Contact Apple Support.
You can also talk with an Apple Support advisor by phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.
How much does it cost to repair or replace my AirPods?
The prices shown here are for repairs made by Apple. Pricing and terms might vary at other service providers.
|Model||Battery service||Out-of-warranty fee||Lost|
|AirPods||NZ$ 85 each||NZ$ 119 each||NZ$ 119 each|
|Charging Case||NZ$ 85||NZ$ 99||NZ$ 99|
|Wireless Charging Case||NZ$ 85||NZ$ 119||NZ$ 129|
All prices are in New Zealand dollars and include GST.
AirPods and AppleCare+
If you have AppleCare+ for Headphones, you can use it to cover up to two incidents of accidental damage. Each incident has a service fee. Just return your damaged AirPod(s) and/or damaged Charging Case to us, which counts as one incident. We’ll replace the damaged items.
If you don't have an AppleCare+ plan, you'll pay the out-of-warranty fee, as shown above.
AppleCare+ service fee
All prices are in New Zealand dollars.
If your AirPods or Charging Case get damaged accidentally, you can replace each damaged item for an out-of- warranty fee. If you have AppleCare+ for Headphones, you’ll pay only a service fee per incident, as shown in the AppleCare+ section.
The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. If your battery has a manufacturing defect and it's covered by our warranty, AppleCare+, or consumer law, we'll service it for no additional cost. If your battery issue isn't covered, we offer battery service for a fee.
If you lose an AirPod or your Charging Case, we can replace your lost item for a fee, as shown in “How much does it cost?” Your replacement will be new.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your AirPods and the accessories that come with them against manufacturing defects for one year beginning on the purchase date. You might also have consumer law rights for the service you received.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. You can see your warranty status from Apple’s coverage checker. If there’s an error in our records, update your information online.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. You might also have consumer law rights for the service you received.