AirPods Service and Repair

Learn more about AirPods service options, warranty, and pricing in New Zealand.

How do I get service for my AirPods?

Bring them in.
Set up an appointment at an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods.

Contact Apple Support.
You can also talk with an Apple Support advisor by phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.

Make an appointment or request service
Learn more about your AirPods
Locate lost AirPods

 

How much does it cost to repair or replace my AirPods?

The prices shown here are for repairs made by Apple. Pricing and terms might vary at other service providers. 

Model Battery service Out-of-warranty fee Lost
AirPods NZ$ 85 each NZ$ 119 each NZ$ 119 each
Charging Case NZ$ 85 NZ$ 99 NZ$ 99
Wireless Charging Case NZ$ 85 NZ$ 119 NZ$ 129

All prices are in New Zealand dollars and include GST. 

 

AirPods and AppleCare+

If you have AppleCare+ for Headphones, you can use it to cover up to two incidents of accidental damage. Each incident has a service fee. Just return your damaged AirPod(s) and/or damaged Charging Case to us, which counts as one incident. We’ll replace the damaged items. 

If you don't have an AppleCare+ plan, you'll pay the out-of-warranty fee, as shown above.

Model

AppleCare+ service fee

Each incident

NZ$49

All prices are in New Zealand dollars.

Check your coverage status
Learn more about AppleCare+ for Headphones

Accidental damage

If your AirPods or Charging Case get damaged accidentally, you can replace each damaged item for an out-of- warranty fee. If you have AppleCare+ for Headphones, you’ll pay only a service fee per incident, as shown in the AppleCare+ section.

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. If your battery has a manufacturing defect and it's covered by our warranty, AppleCare+, or consumer law, we'll service it for no additional cost. If your battery issue isn't covered, we offer battery service for a fee.

Lost AirPods

If you lose an AirPod or your Charging Case, we can replace your lost item for a fee, as shown in “How much does it cost?” Your replacement will be new.