How to send your AirPods Max to Apple using Express Replacement Service from the Asia-Pacific region

Here's how to send your AirPods Max back to Apple after you get a replacement.

Ship your AirPods Max to Apple

Select your country or region:

 

Australia

  1. You will receive an email from Apple once the replacement product has been shipped. Print the shipping label from the Repair status link provided in the email. Please use the same box to return your product.
  2. Take your shipping label and packaged Apple product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*
  3. Australia Post will provide you with a receipt to confirm the lodgment of the part return. Please keep your receipt.
  4. In a few days, check that Apple has received your product.

*Apple is not responsible for any damage during shipping.

Japan

A courier will bring your replacement product and collect your original product.

  1. Hand your product to the courier who brings your replacement product. Do not include your cushions or other accessories.*
  2. Check that Apple has received your product, in a few days.

*Apple is not responsible for any damage during shipping.

New Zealand

You’ll receive a kit by mail that contains a replacement product with everything you need to return your original product to Apple.

  1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number. 
  2. Put the packaged AirPods Max in the TNT satchel and seal the satchel.*
  3. Place the shipping label in the satchel’s clear plastic pocket. 

To arrange a collection, either: 

  • Write an email
    1. Use the subject line “Apple collection - AirPods Max” followed by the TNT consignment number.  
    2. In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.
    3. Send the email to customerservice.nz@tnt.com.

OR

  • Call TNT Customer Service on 0800 275 868 and provide all the information in step 2 of “Write an email” above.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Check that Apple has received your product, in a few days.

*Apple is not responsible for any damage during shipping.

Singapore

Your package contains a pre-printed return DHL AWB to ship back your product. Please use the same box to return your product.

  1. Put your product into the shipping box and seal the box with the tape provided. Paste the DHL Return AWB on the box, and make sure that the return AWB label covers the original AWB label completely.*
  2. Call DHL Singapore Customer Service to arrange collection of your product at (+65) 6285 8888. Advise DHL that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:
  3. -Your Name
    -Account Number (See your DHL Express Flyer)
    -Company Name - Apple
    -AWB Number (See your DHL Express Flyer)
    -Contents: Electronic product
    -Pick up address and time
    -Contact phone number for pick up
    -Number of pieces: 1
    -Weight: 1 kg
  4. Hand the packaged product to the DHL courrier.
  5. Ask the courier for proof of collection.
  6. Check that Apple has received your product, in a few days.

*Apple is not responsible for any damage during shipping.

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