How to send your AirPods charging case back to Apple from Europe

Learn how to return your original AirPods charging case back to Apple after service.

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple. Returning your original product is not required if it was lost.

Important: If exchanging a product, return it so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see AirPods Replacement, Service, and Repair and terms and conditions.

Prepare and pack your charging case

  1. Remove your replacement charging case from the packaging materials.

  2. Place the charging case into the insert in the white box (the one that you removed your replacement charging case from). Don't include any accessories with your charging case (such as your AirPods or charging cable). If you include extra items in the box, we won't be able to return them to you.

  3. Close the white box by placing the lid on it.

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  4. Place the white box inside the brown shipping box. Do not include any other items, such as your AirPods or charging case cable.

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  5. Close the brown box.

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  6. Seal the shipping box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your replacement product was delivered by your local post office, please return your original product via your local post office using the provided pre-paid UPS return label.

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*Apple is not responsible for any damage during shipping.

Ship your AirPods charging case to Apple

  1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

  2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

  3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location. Customers in Russia should schedule a collection online.

  4. Check that Apple has received your product, in a few days.

Use your replacement AirPod charging case

  1. Record the serial number of your replacement charging case. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

  2. Place your Apple AirPods in the charging case and press the setup button until the status light is flashing white.

  3. Set up your AirPods.

© 2022 Apple Inc. All rights reserved. Apple, the Apple logo, iPhone, AirPods and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Other product and company names mentioned herein may be trademarks of their respective companies.

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