How to send your Beats earphones to Apple for repair from Europe

Here's how you send your Beats earphones to Apple for service.

Need a different country or region?

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Pack your Beats earphones

1. Put your Beats earphones in the plastic bag. Don't include any accessories with your earphones (including wing tips, ear tips, charging cables, and carrying cases). If you include extra items in the box, we won't be able to return them to you.

   

2. Slip the bag under the protective film attached to the cardboard insert.

   

3. Fold down the filmed sides of the insert.

   

4. Fold up the other sides of the insert.

   

5. Remove the shipping label from the box if you haven’t already done so. Place the insert into the box. Then, close the box.

   

6. Peel off the protective tape and place it on the box as shown.*

   

Ship your Beats earphones to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.

4. Ask the courier for proof of collection.

5. Check the status of your service request.

Use your replacement Beats earphones

Record the serial number of your replacement Beats earphones. Your replacement Apple product is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan, or by consumer law, whichever is longer.

Click the link to your earphone model below to learn how to use your repaired or replaced Beats earphones.

• Set up and use your BeatsX earphones

• Set up and use your Powerbeats3 Wireless earphones