If your Siri Remote or Apple TV Remote isn’t working
If your remote isn't working as expected, first try pairing your remote to your Apple TV. If your remote still isn't working as expected, trying restarting your remote or check your remote signal strength.
Pair your remote
Point your remote at your Apple TV. Make sure the remote is about 7.5 cm from your Apple TV.
Press and hold the Back button
(or the Menu button) and the Volume Up button
for five seconds.
If asked to do so, place your remote on top of your Apple TV to finish pairing.
If your remote doesn't pair, unplug your Apple TV, wait six seconds and plug your Apple TV back into power. Then try pairing your remote again.
Restart your remote
If you can't pair your remote, try restarting it.
Press and hold the TV/Control Centre button
and the Volume Down button
at the same time. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. 
Release the buttons, then wait 5 to 10 seconds.
Press any button on your remote. If a Remote Connected notification appears, you can use your remote. If a Remote Connected notification doesn't appear, try the steps to pair your remote again.
Check your remote signal strength
If your remote pairs to your Apple TV but your remote is still not working as expected, check your remote signal strength.
On your Apple TV using tvOS 18.0 or later, go to Settings > Remotes and Devices > Remote.
Check the remote signal strength indicator (Bluetooth RSSI) on the screen.
If the indicator says your signal is weak, or if you don’t have an indicator, move to within about 6 metres of your Apple TV. Move anything that blocks the path between your remote and the front of your Apple TV, television, receiver and sound bar.
Get more help
Charge your remote for 30 minutes using a USB-C to USB or Lightning to USB cable and a USB wall charger.
Update your Apple TV to the latest version of tvOS. You can use the Apple TV Remote on your iPhone or iPad to navigate your Apple TV and check for updates.
If the volume buttons on your Apple TV Remote stop working, find out what to do.
If your Apple Remote (aluminium or white) isn’t working, find out what to do.
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