If your camera or microphone isn't working
- Close FaceTime, then open FaceTime again.
- Restart your Mac.
- Make sure FaceTime isn't open, then see if your camera is working in another app, such as Photo Booth. If it isn't, you'll know it's not an issue with FaceTime.
- If you have multiple cameras or microphones connected to your Mac, check the Video menu in the FaceTime menu bar to make sure the correct camera and microphone are selected.
- If the issue involves your computer's built-in camera, find out how to resolve issues with the built-in camera.
- If the issue involves iPhone when used as a webcam, consult Continuity Camera: Use your iPhone as a webcam for Mac.
If you need help with your connection or call quality
A slow or busy Wi-Fi network may cause issues with your FaceTime call. If you experience connection alerts, low-quality audio or video, or an exclamation mark over a video tile:
- Make sure you and your recipient have a fast Wi-Fi or mobile data connection. FaceTime calls over Wi-Fi require a broadband connection.
- Check for issues that may be slowing down your connection, such as someone streaming content over your network.
- If you have any questions about your internet speed, contact your internet service provider.
If you can't sign in to FaceTime
FaceTime is not available in all countries or regions.