Get help using iCloud Contacts, Calendars, or Reminders

Learn what to do if you need help. For example, the changes that you made on one device didn't appear on all of your devices.

Try these steps first

Make sure that iCloud Contacts, Calendars, and Reminders are available. If there's an issue, try again after it's fixed. If there isn't an issue, try these steps.

Remember to back up your contacts, calendars, and reminders, so you don't lose anything. 

After each step, see if you still need help:

  1. Check for updates to your iPhone, iPad, iPod touchMac, or PC. To use iCloud, your devices need to meet the system requirements
  2. See if the date and time settings on your iPhone, iPad, iPod touch, Mac, or PC are correct. 
  3. Make sure that you're signed in to iCloud with the same Apple ID on all your devices and check your settings.
    • On your iPhone, tap Settings > iCloud. Check your Apple ID and make sure that you turn on what you want to update (Contacts, Calendars, or Reminders).
    • On your Mac, choose Apple menu > System Preferences > iCloud. Check your Apple ID and make sure that you select what you want to update (Contacts, Calendars, or Reminders). 
    • On your PC, open iCloud for Windows. Check your Apple ID and make sure that you select what you want to update (Mail, Contacts, Calendars, and Tasks). Reminders are called Tasks in iCloud for Windows. 
  4. Open Safari and go to www.apple.com to check your connection. If you can’t open the page, get help connecting to the Internet
  5. Open a secure website, like your Apple ID account page, to see if you can access port 443. If the website won't open, contact your Internet service provider for help. Safari needs access to port 443 to update your information in iCloud. 
  6. Keep your data within the limits. If you go over the limit, your data won't stay up to date.

If you still need help, try the steps for your device below. 

Try the steps for your device

Choose your device, then learn what to do next.

iPhone, iPad, or iPod touch

After each step, check your contacts, calendars, or reminders. 

Refresh your contacts, calendars, and reminders

To refresh your calendars and reminders: 

  1. Open the Calendar app and tap the Calendars tab.
  2. Swipe down on the list to refresh your events and reminders.

To refresh your contacts:

  1. Open the Contacts app and tap Groups in the upper-left corner. 
  2. Swipe down on the list to refresh your groups. 

Set iCloud Contacts, Calendars, or Reminders as your default

If your contacts, calendars, and reminders are in iCloud, then iCloud automatically updates your information. See if your information is in iCloud or a third-party account, like Google or Yahoo. Then change your default account to iCloud.

See which account your contacts are in: 

  1. Open the Contacts app and tap Groups in the upper-left corner.
  2. Deselect the All [account] option for any third-party account, like Gmail or Yahoo.
  3. Make sure All iCloud is selected.
  4. Tap Done to see your list of contacts. If you don't see the contact you're looking for, it's stored in another account.
  5. You can import the contact from a third-party service into iCloud.

Set iCloud as the default account for your contacts in iOS 8 or later:

  1. Tap Settings > Contacts.
  2. Tap Default Account.
  3. Select iCloud.

See which account your calendars are in:

  1. Open the Calendar app and tap an event to open it. 
  2. Tap the calendar name to see if the event is in an iCloud calendar.

Set an iCloud calendar as the default calendar:

  1. Tap Settings > Calendar.
  2. Tap Default Calendar. 
  3. Tap a calendar under iCloud to make it your default.

See which account your reminders are in: 

  1. Open the Reminders app and tap the list name in the upper-left corner to view all your lists.
  2. See if the list is stored on your device or iCloud. Open a list and tap Edit. If you see Sharing, then your list is in iCloud.

When you create a reminder, you can choose to store it in iCloud or on your iOS device.

Check your app settings

Make sure that your iCloud Contacts, Calendars, and Reminders are set to appear in the Contacts or Calendars app:

  • Open the Contacts app and tap Groups in the upper-left corner. Make sure that All iCloud is selected.
  • Open the Calendar app and tap the Calendars tab. Make sure that All iCloud is selected. 

Change how often your calendars and reminders update: 

  1. Tap Settings > Calendar or tap Settings > Reminders.
  2. Tap Sync.
  3. If All Events or All Reminders is selected, choose a specific timeframe instead, like Events or Reminders 1 Month Back. If a specific timeframe is selected, choose All Events or All Reminders instead. 
  4. Press the Home button. 
  5. Wait a few minutes. Open the Calendar app, tap the Calendars tab, and swipe down to refresh.

Since the iCloud Birthdays calendar updates daily, you might not see changes to birthdays in the Calendars app until the next day.

Restart the Contacts, Calendar, or Reminders app

  1. Double-click the Home button to see your open apps.
  2. Find the app, the swipe up to close it.
  3. Press the Home button to return to your Home screen.
  4. Wait a minute, then open the app again.

Turn off iCloud Contacts, Calendar, or Reminders and turn it back on

  1. Tap Settings > iCloud.
  2. Slide to turn off Contacts, Calendars, and Reminders.
  3. If you see your calendars or reminders on iCloud.com or any of your devices, you can choose Delete from My [device]. If not, choose Keep on My [device].
  4. Wait a few minutes, then turn on Contacts, Calendar, or Reminders again.

Restart your iPhone, iPad, or iPod touch

Hold down the Sleep/Wake button, then drag the slider to power off. Turn your device back on.

Mac

After each step, check your contacts, calendars, or reminders.

Refresh your calendars and reminders

You can refresh your calendars and reminders from the Calendars app:

  1. Open the Calendar app.
  2. Choose View > Refresh Calendars.

Since the iCloud Birthdays calendar updates hourly, you might not see changes to birthdays in the Contacts or Calendars app for an hour.

Check your default Calendar account

If you store and edit your events in iCloud instead of another account, like On My Mac, Exchange, or Google, then iCloud automatically updates your calendars. If you use multiple accounts on your Mac like iCloud, Gmail, and Yahoo, make sure that iCloud is your default Calendar account:

  1. Open the Calendar app.
  2. Choose Calendar > Preferences.
  3. On the General tab, make sure that one of your iCloud calendars is the default.

After you set up iCloud Reminders, you might need to quit and reopen Reminders on your Mac. Then make sure that you set up your account correctly in Reminders:

  1. Open the Reminders app.
  2. Choose Reminders > Accounts.
  3. Click the iCloud tab and make sure that you're signed in with your Apple ID.

Turn off iCloud Calendar and iCloud Reminders, then turn it back on

  1. Quit the Calendar and Reminders apps.
  2. Choose Apple menu > System Preferences and click iCloud.
  3. Deselect Calendars and Reminders (or Calendars & Reminders on OS X Mountain Lion). 
    On OS X Mountain Lion and Mavericks, click Delete from Mac when asked.
  4. Close System Preferences and wait about a minute.
  5. Choose Apple menu > System Preferences and click iCloud.
  6. Select Calendars (or Calendars & Reminders on OS X Mountain Lion).
  7. Open Calendar and Reminders.

Restart your computer

After you restart your computer, see if you fixed the issue. 

iCloud.com

If you don't see all your updates or have another issue, try these steps on iCloud.com:

  1. Update your browser and clear the cache.
  2. If you don't see updates from other devices, open another app on iCloud.com, like Mail. Then go back to the Contacts, Calendar, or Reminders app.
  3. Sign out of iCloud.com, then sign back in. 
  4. Clear your browsing history.

Since the iCloud Birthdays calendar updates daily, you might not see changes to birthdays in the Calendars app until the next day.

Microsoft Windows

After each step, check your contacts, calendars, or reminders.

Refresh Outlook

Click Refresh Refresh icon in Outlook.

Turn off iCloud Contacts, Calendar, and Tasks, then turn it back on

  1. Close Outlook.
  2. Open iCloud for Windows.
  3. Deselect Mail, Contacts, Calendars and Tasks, then click Apply.
  4. Wait a few seconds, select Mail, Contacts, Calendars & Tasks, then click Apply.
  5. Open Outlook.

Make sure the iCloud Outlook Add-in is active

In Outlook 2010 and later:

  1. Click the File menu.
  2. Click Options in the left panel.
  3. Click Add-Ins in the left panel of the Outlook Options window.
  4. Look at the list of add-ins in the Active Application Add-Ins section.
  5. Select the iCloud Outlook Add-in.

In Outlook 2007:

  1. From the Tools menu, select Trust Center.
  2. Select Add-ins from the left column.
  3. In the list of add-ins in the Active Application Add-Ins section, select the iCloud Outlook Add-in.

Learn how to manage Add-ins with Microsoft Outlook.

Check your default account in Outlook

  • In Outlook 2010 and later, select File > Info > Account Settings > Data Files. If iCloud is the default account in the Comments column, select a different account, and click Set as Default.
  • In Outlook 2007, select File > Data File Management > Data Files. If iCloud is the default account in the Comments column, select a different account, and click Set as Default.

Restart your computer

After you restart your computer, see if you fixed the issue.

Get help

If you still need help, contact Apple Support. You can also use these steps to remove duplicate contacts or calendars.

If you can't find your calendars in Microsoft Outlook:

  1. Open iCloud for Windows and make sure that Calendar is turned on.
  2. Open Outlook and search for your information in the iCloud folder. You can also view your information in Deleted Items in your Outlook Folder list.

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