Get help backing up your device with iCloud Backup
Learn what to do based on the issue that you experience or the message that you see.
If an alert says that there's not enough iCloud storage
A message appears when you need more iCloud storage to back up (the available space on your iOS or iPadOS device is different than your available space in iCloud). Before proceeding, you need to know your Next Backup Size and how much iCloud storage you have available.
Here's how to find your Next Backup Size:
- On iOS 11 or later and iPadOS: Go to Settings > [your name] > iCloud > Manage Storage > Backups. Tap the device you're using.
If a message says that your last backup couldn't be completed
Get help restoring from an iCloud backup
First time restoring from an iCloud backup? You can find detailed instructions here.
You'll want to make sure that you stay connected to Wi-Fi, because you can't restore from a backup over a cellular Internet connection. The time it takes to restore from a backup depends on the size of your backup and the speed of your Wi-Fi network.
Here's what to do if you can't connect to a Wi-Fi network on your iPhone, iPad, or iPod touch.
If you still need help, find out what to do based on your issue or the alert message that you see.
If you receive an error while restoring from an iCloud Backup
If you’ve already attempted to restore your device, and you’ve received an error, you’ll want to do the following: