If your payment method has been declined in the App Store or iTunes Store
Add a different payment method, then remove the old one and try your purchase again. Make sure your billing details are entered correctly.
Before you start
Check that your name, billing address and other information are spelt correctly. Your billing details must match the information on file with your financial institution.
Retry your purchase with a new payment method
Add a new payment method on your device. Then remove the old payment method and try your purchase again.
On iPhone or iPad
In Settings, tap your name.
Tap Payment & Delivery. If you're asked, sign in to your Apple Account.
Tap Add Payment Method.
Enter the new payment method, then tap Done.
Tap Edit, then tap the red delete button next to the old payment method and tap Remove.
Try your purchase again.
If you still can't make a purchase
On Mac
In the App Store, click your name at the bottom of the sidebar. Or, click the Sign In button
and sign in to your Apple Account.On the page that appears, click your name. If you're asked, sign in to your Apple Account.
Click Payment Methods.
Click Add Payment Method, then enter the new payment method. Click Done.
Click Edit, then click Remove Payment Method to remove the old payment method.
Try your purchase again.
If you still can't make a purchase
If you still can't make a purchase after verifying your billing details and updating your payment method:
Pay any unpaid orders
If you have an unpaid order, you might not be able to make purchases or download free apps until your balance is paid. Pay an unpaid order.
Check your Apple Account location
Make sure you're using a payment method you can use with your Apple Account in your country or region. If you’re using an accepted payment method but your Apple Account is set to a different country or region, change your country or region.
In some countries and regions, your payment method may be declined because of changes to local law. Learn about billing and purchases in Australia, Brazil, Europe and Japan.
Contact your financial institution
You may need to ask your financial institution to allow international purchases on your debit or credit card.
Some payment methods require verification through your financial institution's app, text message or other means. If you can't verify, contact your financial institution for help.
If you want to know why a debit card, credit card or other payment method has been declined, speak to your financial institution. Apple doesn't have information about why the payment method was declined.
If you see a message that says "Purchase Not Completed"
If Apple detects suspicious purchase activity, you might need to submit a review request for your purchase. You can submit a request for Apple Support to review your purchase.
To request a review of your purchase:
Go back to the item you tried to buy.
Try to buy the item again.
When you see the "Purchase Not Completed" message, select Continue.
Follow the onscreen instructions to submit a purchase review.
Apple Support can't submit a review on your behalf or expedite the review process.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
