Get help with the display on your iPhone, iPad, or iPod touch

Learn what to do if you have display issues or if the touchscreen doesn't respond.

Compare the display on your device to one of the images below, then learn how to address the specific issue. If you don't see your issue below or need more help, contact Apple Support or take your device to an Apple Store or Apple Authorized Service Provider.

If your display doesn't respond to touch

If your display, or part of your display, doesn't respond, you might need to force restart your device:

  • On iPad Pro 11-inch and iPad Pro 12.9-inch (3rd generation): Press and immediately release the Volume Up button, then press and immediately release the Volume Down button. Press and hold the Power button until the device restarts.
  • On iPhone 8 and later: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.

If your display continues being unresponsive to touch, contact Apple Support.


If your screen is black or if your device won't turn on

If your screen is black or another solid color or if you can't turn on your device, learn what to do.

Blank iPhone screen


If you see the Connect to iTunes screen

If your display shows the Connect to iTunes screen, learn what to do.

connect to iTunes screen


If your display is too dim or too bright


If the icons on your display are too large

If the icons on your display are too large, they might be zoomed in. Learn how to adjust Zoom settings on your iPhone, iPad, and iPod touch.

icons too large


If the colors on your display appear distorted

If the colors on your display seem distorted, you might need to adjust the color filters. Learn how to use Display Accommodations on your iPhone, iPad, or iPod touch.

colors are distorted


If your display is too sensitive

If your display is too sensitive or doesn't respond to touch like expected:

  1. Restart your device.
  2. Make sure your screen is clean and free of any debris or water.
  3. Disconnect any Lightning accessories.
  4. Remove any cases or screen protectors.

If your display continues being too sensitive or completes actions without being touched, contact Apple Support.


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