Send your Beats product to Apple for a service

After you’ve contacted Apple about a service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you return your original Beats product

Remove your Beats product from your Apple Account:

1. In the Find My app, select the Devices tab > your Beats product

2. Swipe up and tap Remove this Device, then tap Remove to confirm.

Pack your Beats product

When you pack your Beats product, don’t include anything else in the box — like wing tips, ear tips, charging cables or other accessories. If you do, they won’t be returned to you.

Beats headphones or earbuds and charging case

1. If you’re sending earbuds, place them into the charging case.

2. Place your Beats products in the white fibre bag.

3. In the postage box, open the cardboard insert, then place the bagged product in the base of the box and close the insert. Don’t place your Beats product in the box without opening the insert.

4. Close the postage box and seal it with the provided tape. Make sure the battery sticker has been pasted flat on the box and isn’t covered by tape or a postage label.

Beats Pill

• If there’s a bag provided, place your Beats Pill in the bag before placing it in the box.

• Make sure the battery sticker has been pasted flat on the box and isn't covered by tape or a shipping label.

Send your Beats product to Apple

After packing your product, use the TNT satchel to complete the delivery process:

1. Remove the TNT postage label from the box.

2. Note the consignment number — it starts with “GE” and you can find it next to the barcode on the postage label.

3. Put your packaged product in the TNT satchel, seal the satchel and place the postage label in the clear plastic pocket.

Then contact TNT Customer Service to arrange a collection:

• Email: customerservice.nz@tnt.com

  • Subject line: “Apple collection - Beats”, followed by the TNT consignment number

  • In the email, note that you’re using a pre-paid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.

• Call: 0800 275 868

  • Explain that you’re using a pre-paid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.

TNT will provide a booking reference number and collection date in response to your email or phone call.