How to send your Apple Vision Pro to Apple using Express Replacement Service

With AppleCare+ Express Replacement Service, you can replace your Apple Vision Pro Enclosure, Audio Straps, battery or power cable. Use the following process to pack and send your device to Apple.

After you’ve contacted Apple for a service, you’ll receive a replacement product with instructions to return your original product to Apple.

Return your device so that Apple receives it within 10 days of the date your replacement device was sent to you by Apple (check your dispatch date).

Prepare your Apple Vision Pro

  1. Back up your Apple Vision Pro.

  2. Remove your Apple Vision Pro from the Apple device list.

  3. Remove Activation Lock and erase your data.

Pack your Apple Vision Pro for return

  1. Disconnect the power cable and battery from the Audio Strap.

  2. Remove the head band from your Vision Pro and place it in a safe location. If you include extra items in the box, we won't be able to return them to you.

  3. Pull the Light Seal and Light Seal Cushion straight off the Enclosure, then place them in a safe location.

  4. If you have ZEISS Optical Inserts, remove them and place them in a safe location.

  5. Place Apple Vision Pro cover glass-side down into the insert. Then slide the insert into the outer box with the middle section facing down.

  6. Place the battery in the tray.

  7. Wrap the power cable around the outer channel.

  8. Place the tray on top of the Enclosure in the outer box.

  9. Close the outer box.

  10. Seal the box with tape and send the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

* Apple is not responsible for any damage sustained during transit.

Prepare your Enclosure, Audio Straps, power cable or battery for sending

Find out how to prepare and pack your Apple Vision Pro Enclosure, Audio Straps, power cable or battery

If Apple does not receive your original device within 10 days, or if Apple technicians find that your original device is ineligible for a service or for any reason not covered by an active AppleCare+ plan, you’ll be charged the full value of the replacement device. For more details about warranty and service, visit Apple Vision Pro Express Replacement Service.

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