If you need to order or replace your ZEISS Optical Inserts

If you require prescription glasses, including for astigmatism, you may be able to order prescription ZEISS Optical Inserts that you can use with Apple Vision Pro. Find out how to order or replace ZEISS Optical Inserts.

What you’ll need before you order

To purchase ZEISS Optical Inserts for Apple Vision Pro, you’ll need a legible comprehensive prescription. Here’s the information your comprehensive prescription should contain:

• Your distance correction and near correction needs, indicated separately but on the same prescription sheet. This is known as the full manifest refraction.

• An expiry date, which should not have expired.

• Your date of birth, your full name and your prescriber’s licence number and signature.

Intermediate distance, task distance or computer distance should not be part of that prescription, and contact lens prescriptions are not accepted. If you’re not sure whether your prescription is comprehensive, consult an eye care provider and reference the description in this article.

ZEISS Optical Inserts are available for the vast majority of corrections, including for customers who normally use progressive or bifocal lenses. A very small percentage of people have a prism value added to their glasses prescription. At this time, ZEISS cannot manufacture ZEISS Optical Inserts based on a prescription containing a prism value. If you have a prism value, it will be labelled on your prescription and noted separately from sphere, cylinder, axis and ADD values. If you’re not sure whether your prescription includes prism, consult an eye care provider.

Depending on your prescription, your vision needs may not be met through ZEISS Optical Inserts.

Check whether your prescription is supported

How to order your ZEISS Optical Inserts

You can order ZEISS Optical Inserts when you purchase Apple Vision Pro, or later from the Apple Store website or app. If you start or stop using ZEISS Optical Inserts later, you may need a different sized Light Seal to ensure proper fit.

Order ZEISS Optical Inserts when you purchase Apple Vision Pro

1. If you have a comprehensive, up-to-date prescription, go to apple.com/au/store. ZEISS Optical Inserts — Readers can be purchased in person at an Apple Store or online.

2. Start your Apple Vision Pro purchase and complete your face scan.

3. Complete the vision questionnaire.

4. Purchase your Apple Vision Pro and ZEISS Optical Inserts as a set.

5. If you have a prescription, upload your prescription. You’ll receive a verification stating whether ZEISS Optical Inserts are available to you within about one working day.

6. You may be asked to provide additional information while your prescription is being reviewed.

You should receive your ZEISS Optical Inserts within approximately two weeks after your prescription has been confirmed. After you’ve received your ZEISS Optical Inserts, you’ll need to attach and pair them.

Find out how to attach and pair your ZEISS Optical Inserts

Order ZEISS Optical Inserts through the Apple Store

1. Go to apple.com/au/store or download and open the Apple Store app.

2. Search for ZEISS Optical Inserts.

3. If you need a new pair or your prescription has changed, complete the vision questionnaire.

4. Add the ZEISS Optical Inserts to your bag and complete the transaction.

5. If you have a prescription, upload your prescription. You’ll receive a verification stating whether ZEISS Optical Inserts are available to you within about one working day.

6. You may be asked to provide additional information while your prescription is being reviewed.

You should receive your ZEISS Optical Inserts within approximately two weeks after your prescription has been confirmed. After you’ve received your ZEISS Optical Inserts, you’ll need to attach and pair them.

Find out how to attach and pair your ZEISS Optical Inserts

If you need another pair of ZEISS Optical Inserts

If you need to order another pair of ZEISS Optical Inserts, or a replacement pair, just follow the steps to order a pair of ZEISS Optical Inserts from the Apple Store. You’ll need to upload your prescription for each pair of ZEISS Optical Inserts you purchase.