If your payment method has been declined in the App Store or iTunes Store

To complete your purchase, add a different payment method, then remove the old one.

Complete your purchase if a payment has failed or been declined

  1. On your iPhone or iPad, open the Settings app.

  2. Tap your name.

  3. Tap Payment & Shipping.

  4. Add a different payment method and remove the old one.

  5. Try to complete your purchase.

If you still can't make a purchase

  • You may have an unpaid order. Find out how to pay an unpaid order.

  • Contact your financial institution.

    • You may need to ask your financial institution to allow international purchases on your debit or credit card.

    • If you want to know why a debit card, credit card or other payment method has been declined, speak to your financial institution. Apple doesn't have information about why the payment method was declined.

  • In some countries and regions, your payment method may be declined because of changes to local law. Find out about billing and purchases in Europe and Japan.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
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