Send your Apple Watch to Apple for a service

After you’ve contacted Apple for a service, you’ll receive a kit with everything you need to send your Apple Watch to Apple.

Prepare your Apple Watch for a service

  • If you have your iPhone, unpair your Apple Watch from your iPhone

  • If you don’t have your iPhone, erase your Apple Watch.

  • Remove your watch band

Find out how to unpair or erase your Apple Watch

If your Apple Watch is unresponsive and you don’t have your iPhone, you can remove the cards you use with Apple Pay and turn off Apple Cash on the web at your Apple ID account page.

Pack your Apple Watch

When you pack your Apple Watch, don’t include anything else in the box — such as the watch band or other accessories. If you do, they won’t be returned to you.

  1. With the box open, lift the cover of the compartment and remove the white bag.

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  2. Place your Apple Watch in the bag, then place the bag in the compartment. Make sure that the screen of your watch faces up.

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  3. Close the box. If there’s a battery sticker pasted on the outside of the box, make sure the battery sticker is pasted flat on the box and isn’t covered by tape or a postage label.

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Send your Apple Watch to Apple

First, pack your Apple Watch in the TNT satchel:

  1. Remove the TNT postage label from the box.

  2. Note the consignment number — it starts with “GE” and you can find it next to the barcode on the postage label.

  3. Put your packaged Apple Watch in the TNT satchel, seal the satchel and place the postage label in the clear plastic pocket.

Then contact TNT Customer Service to arrange a collection:

  • Email: customerservice.nz@tnt.com

    • Subject line: “Apple collection — Apple Watch”, followed by the TNT consignment number

    • In the email, note that you’re using a pre-paid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.

  • Call: 0800 275 868

    • Note that you’re using a pre-paid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.

TNT will provide a booking reference number and collection date in response to your email or phone call.

Apple is not responsible for any damage sustained during transit.

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