Send your iPod to Apple for a service

After you’ve contacted Apple about a service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you send your iPod

1. Back up your device.

   • Back up with iCloud

   • Back up with your Mac

   • Back up with your PC

2. Remove your iPod from Find My.

Send your iPod to Apple

First, pack your product in the TNT Express Shipping satchel:

1. Remove the TNT postage label from the box.

2. Note the consignment number — which starts with “GE” and is found next to the barcode on the postage label.

3. Put the large postage box (with your packaged product) in the TNT satchel, seal the satchel and place the postage label in the clear plastic pocket.

Then contact TNT Customer Service to arrange a collection:

• Email: customerservice.nz@tnt.com

  • Subject line: “Apple collection — iPod”, followed by the TNT consignment number.

  • In the email, note that you're using a pre-paid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.

• Call: 088 275 868

  • Note that you're using a pre-paid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.

TNT will provide a booking reference number and collection date in response to your email or phone call. Make sure you keep your booking reference number as proof that you’ve arranged collection

Apple isn’t responsible for any damage sustained in transit