Use Express Replacement Service for your HomePod or HomePod mini

With Express Replacement Service, you’ll receive a kit that has your replacement HomePod or HomePod mini and everything you need to send back your original product.

About Express Replacement Service

• With Express Replacement Service, Apple will send you a replacement product first — so you don’t have to wait for a repair.

• After you’ve received your replacement product, use the same box to send back your original HomePod straight away. Apple must receive your original product within 10 days after your replacement was sent.

• Your replacement product is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare+ plan.

Find the dispatch date of your replacement HomePod

Before you return your original HomePod or HomePod mini

Remove your personal information by resetting your HomePod or HomePod mini to factory settings:

1. Open the Home app on a iPhone, iPad or Mac signed in to the same Apple Account that you used to set up your HomePod.

2. Select your HomePod, select the Settings button, then select Reset HomePod.

3. Select Remove Accessory

If a white spinning light doesn’t appear, find out what to do next

Pack your HomePod or HomePod mini

Your Express Replacement Service kit will include everything you need to pack up and send your original product to Apple, including the boxes that your replacement product arrived in — a small box to place your device in and a larger postage box to pack it up.

Don’t include anything else in the box — such as a power adapter, a cable that isn’t attached to your product or other accessory. If you include extra items in the box, they won’t be returned to you.

1. Place your HomePod inside the smaller box, then close it.

2. With the provided tape stripes, seal opposite ends of the box.

3. Open the larger postage box, pull down the front flap to reveal the insert and place the smaller box into the insert.

4. Close the postage box and place the side tabs into the insert. Make sure the battery sticker has been pasted flat on the box and isn’t covered by tape or a postage label.

HomePod mini

1. Put the end of the HomePod mini cable into the hole in the spindle, then wrap the cable around the spindle.

2. Pass the cable through a side notch, set the HomePod mini on top of the spindle, then put the spindle and HomePod mini in the base of the smaller box. Put the top on the box.

3. Place the smaller box into the larger postage box, then close the postage box. Make sure the battery sticker has been pasted flat on the box and isn’t covered by tape or a postage label.

Send your HomePod or HomePod mini to Apple

First, pack your original HomePod or HomePod mini in the TNT satchel:

1. Remove the TNT postage label from the box.

2. Note the consignment number — it starts with “GE” and you can find it next to the barcode on the postage label.

3. Put the postage box with your packaged product in the TNT satchel, seal the satchel and place the postage label in the clear plastic pocket.

Then contact TNT Customer Service to arrange a collection:

• Email: customerservice.nz@tnt.com

  • Subject line: “Apple collection — HomePod”, followed by the TNT consignment number

  • In the email, note that you're using a pre-paid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.

• Call: 088 275 868

  • Note that you're using a pre-paid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.

TNT will provide a booking reference number and collection date in response to your email or phone call.