Use Express Replacement Service for your Beats products
With Express Replacement Service, you get a kit that has your replacement Beats earbuds or headphones and everything that you need to send back your original product.
About Express Replacement Service
With Express Replacement Service, Apple sends you replacement Beats earbuds or headphones first — so you don't have to wait for a repair.
After you get your replacement product, use the same box to send back your original Beats product right away. Apple must receive your original product within ten days after your replacement was shipped.
Your replacement product is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare plan.
Find the shipping date of your replacement Beats product
Before you return your original Beats product
Remove your Beats product from your Apple Account: In the Find My app, select the Devices tab > your Beats product, then swipe up and tap Remove this Device. Tap Remove to confirm.
Pack your Beats product
When you pack your Beats product, don’t include anything else in the box — like wing tips, ear tips, charging cables, or other accessories. If you do, they won’t be returned to you.
Beats earbuds
Within the product box, place your earbuds into the indentation in the tray.
Place the lid on the product box, then put it in the larger shipping box.
Close the shipping box. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.
Beats charging case
Within the product box, place your charging case into the indentation in the tray.
Place the lid on the product box, then put it in the larger shipping box.
Close the shipping box. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.
Beats headphones or earphones
Place your headphones or earphones in the bag, then close the bag.
Place the bag in the product packaging:
Product box: Place the bag in the box and place the lid on it.
Insert: Slide the bag under the insert's protective film, fold down the filmed sides of the insert, and fold up the other sides of the insert.
Place the product box or insert in the larger shipping box, then close the shipping box. Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.
Beats Pill
If there's a bag provided, place your Beats Pill in the bag before placing it in the box.
Make sure that the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.
Ship your original Beats product to Apple
First, pack your original product in the TNT Express Shipping satchel:
Remove the TNT shipping label from the box.
Note the consignment number — which starts with "GE" and you find next to the barcode on the shipping label.
Put the large shipping box (with your packaged product) in the TNT satchel, seal the satchel, and place the shipping label in the clear plastic pocket.
Then contact TNT Customer Service to arrange a collection:
Email: customerservice.nz@tnt.com
Subject line: "Apple collection - Beats," followed by the TNT consignment number.
In the email, note that you're using a prepaid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.
Call: 0800 275 868
Note that you're using a prepaid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.
TNT will provide a booking reference number and collection date in response to your email or phone call. Be sure to keep your booking reference number as proof that you've arranged collection
Apple isn’t responsible for any damage during shipping.