Send your accessory to Apple for a service

After you’ve contacted Apple for a service, you’ll receive a kit that contains a replacement accessory and everything you need to return your original product to Apple.

Before you return your original product

You can send these accessories for a service: Apple Watch bands, Apple Pencil, AirTag and accessories, cases, charging cables, keyboards, mice and wallets.

If you’re sending an AirTag or Apple Pencil Pro, remove it from your Apple Account:

  1. In the Find My app, select the Devices tab to remove Apple Pencil Pro or the Items tab to remove an AirTag, then select your Apple Pencil Pro or AirTag.

  2. Swipe up and tap Remove This [Device or Item], then tap Remove to confirm.

Pack your Apple product

  1. Put your device in the bag, then slide the bag under the cardboard insert.

  2. Close the insert and the box.

  3. Make sure that the battery sticker is pasted flat on the box and isn’t covered by tape or a postage label.

Send your product to Apple

After packing your product, use the TNT satchel to complete the delivery process:

  1. Remove the TNT postage label from the box.

  2. Note the consignment number — it starts with “GE” and you can find it next to the barcode on the postage label.

  3. Put your packaged product in the TNT satchel, seal the satchel and place the postage label in the clear plastic pocket.

Then contact TNT Customer Service to arrange a collection:

  • Email: customerservice.nz@tnt.com

    • Subject line: “Apple collection — Apple product”, followed by the TNT consignment number

    • In the email, note that you’re using a pre-paid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.

  • Call: 0800 275 868

    • Explain that you’re using a pre-paid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.

TNT will provide a booking reference number and collection date in response to your email or phone call. Make sure you keep your booking reference number as proof that you’ve arranged collection.

Apple is not responsible for any damage sustained during transit.

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