If your Apple ID is locked, not active or disabled

Find out what to do if you can’t sign in to your Apple ID or Apple services because your account is locked, not active or disabled.

If your account has been disabled for security reasons

If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services:

  • “This Apple ID has been disabled due to security reasons”

  • "You can't sign in because your account has been disabled due to security reasons"

  • "This Apple ID has been locked due to security reasons"

You or someone else may have entered your password or other account information incorrectly too many times. To regain access, you’ll need to reset your password.

Find out how to reset your Apple ID password

If your Apple ID is locked or not active

If you see a message that says your Apple ID account is locked or not active, you may be able to request access to your account by tapping Request Access directly from the alert.

If your account is locked, you can request access directly from the alert.

You can also request access to your account.

If your Media & Purchases account has been disabled

If you see a message that says “Your Media & Purchases account has been disabled”, you may be able to request reactivation by tapping Continue directly from the alert.

You can also request reactivation.

Published Date: