Send your Apple TV to Apple for service

After you contact Apple for service, you'll receive a kit with everything that you need to send your Apple TV to Apple.

Before you send in your Apple TV for service

Erase your Apple TV to restore it to factory settings and remove your personal information:

  1. On your Apple TV, go to Settings > System (or General) > Reset.

  2. Tap Reset (or Reset All Settings).

Make sure you keep your Apple TV plugged into power until the reset process finishes.

Pack your Apple TV

When you pack your Apple TV, don’t include anything else in the box — such as cables or other accessories. If you do, they won’t be returned to you.

  1. Put your device in the white fibre bag, then open the cardboard insert and place the bagged device in the base of the box under the insert. Don't place device in the box without opening the insert.

  2. Close the insert, making sure the two locking tabs on the insert are secured to the box.

  3. Close the box. Make sure that the battery sticker is pasted flat on the box and isn’t covered by tape or a shipping label.

Send your Apple TV to Apple

After packing your product, use the TNT satchel to complete the shipping process:

  1. Remove the TNT postage label from the box.

  2. Note the consignment number — it starts with “GE” and you can find it next to the barcode on the shipping label.

  3. Put your packaged product in the TNT satchel, seal the satchel and place the shipping label in the clear plastic pocket.

Then contact TNT Customer Service to arrange a collection:

  • Email: customerservice.nz@tnt.com

    • Subject line: "Apple collection - Apple TV", followed by the TNT consignment number

    • In the email, note that you're using a pre-paid satchel on account number 320792, whether your collection address is a residence or business, and provide your phone number.

  • Call: 088 275 868

    • Explain that you're using a prepaid satchel on account number 320792, say whether your collection address is a residence or business, and provide your phone number.

TNT will provide a booking reference number and collection date in response to your email or phone call.

Apple is not responsible for any damage during transit.

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