Learn how to send your Beats Studio Buds and charging case to Apple using Express Replacement Service

Here's how to send your Beats Studio Buds and charging case to Apple after you get a replacement.

After you’ve contacted Apple for service, you’ll receive a replacement product with instructions to return your original product. Instructions may vary by country or region. 

Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for issues that are not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see Beats Express Replacement ServiceERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan, or ERS terms and conditions for service not covered by Apple's Limited Warranty, an AppleCare plan, or consumer law.

Prepare your device for packing and shipping

   

Beats Studio Buds

If you are returning your Beats Studio Buds, follow these steps:

Customers in Japan may proceed to the Ship your Beats Studio Buds to Apple section for Japan.

  1. Place your Beats Studio Buds into the circular indentation in the product tray.
  2. Place the lid on the white box.
  3. Place the white box into the brown shipping box.
  4. Seal the box with tape and mail the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

Charging Case

If you are returning your Beats Studio Buds charging case, follow these steps:

  1. Place your Beats Studio Buds charging case into the product tray in the white box, then close the lid.
  2. Place the white box into the brown shipping box.
  3. Seal the box with tape and mail the box to Apple. If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

Ship your Beats Studio Buds or charging case to Apple

Choose your country or region:

The United States and Canada

  1. Find the name of the courier on the return shipping label.
  2. Visit the courier’s website to schedule a pickup or find a drop-off location.
  3. Get a receipt from the courier.
  4. Check that Apple has received your product, in a few days.

Europe

  1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label.
  2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.
  3. Find the name of the courier on the label (or elsewhere in the packacking materials) and visit its website to arrange a collection or find a drop-off location. Customers in Russia should schedule a collection online.
  4. Ask the courier for proof of collection.
  5. Check that Apple has received your product, in a few days.

 

Ship your Beats Studio Buds to Apple

Choose your country or region:

Australia

  1. You will receive an email from Apple once the replacement product has been shipped. Print the shipping label from the Repair status link provided in the email. Please use the same box to return your product.
  2. Take your shipping label and packaged Apple product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*
  3. Australia Post will provide you a receipt to confirm the lodgment of the part return. Please keep your receipt.
  4. Check that Apple has received your product, in a few days.

*Apple is not responsible for any damage during shipping.

Hong Kong

Please use the same box that included your replacement device to return your product.

  1. Place your product into the shipping box and seal the box with the tape provided.*
  2. Call Shun Feng Hong Kong Customer Service, during weekdays (Monday through Friday), to arrange collection of your product at 8302 2883. Enter 1 (for cantonese), 2 (for english), or 3 (for mandarin). Advise Shun Feng that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:
    -Your Name
    -Pickup address (must be the same as the replacement device delivery address)
    -Company name: Apple
    -Contact number
    -Repair ID
  3. Hand your packaged product to the Shun Feng Hong Kong courier. The courier will assist you with return AWB pasting on the box and apply an additional Protection Plus seal.
  4. Check that Apple has received your product after a few days.

*Apple is not responsible for any damage during shipping.

Japan

A courier will bring your replacement product and collect your original product.

  1. Hand your Apple product to the courier who brings your serviced part. Do not include any accessories with your earbuds (such as your ear tips or charging cable).*
  2. Check that Apple has received your product, in a few days.

*Apple is not responsible for any damage during shipping.

New Zealand

You’ll receive a kit by mail that contains a replacement product with everything you need to return your original product to Apple.

  1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number. 
  2. Put the packaged Apple Watch in the TNT satchel and seal the satchel.*
  3. Place the shipping label in the satchel’s clear plastic pocket. 

To arrange a collection, either: 

  • Write an email
    1. Use the subject line “Apple collection - Apple Watch” followed by the TNT consignment number.  
    2. In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.
    3. Send the email to customerservice.nz@tnt.com.

OR

  • Call TNT Customer Service on 0800 275 868 and provide all the information in step 2 of “Write an email” above.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Check that Apple has received your product, in a few days.

*Apple is not responsible for any damage during shipping.

Singapore

Your package contains a pre-printed return DHL AWB to ship back your product. Please use the same box to return your product.

  1. Put your product into the shipping box and seal the box with the tape provided. Paste the DHL Return AWB on the box, and make sure that the return AWB label covers the original AWB label completely.*
  2. Call DHL Singapore Customer Service to arrange collection of your product at (+65) 6285 8888. Advise DHL that you are using prepaid return service. The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:
    -Your Name
    -Account Number (See your DHL Return AWB)
    -Company Name - Apple
    -AWB Number (See your DHL Return AWB)
    -Contents: Electronic product
    -Pickup address and time
    -Contact phone number for pickup
    -Number of pieces: 1
    -Weight: 1 kg
  3. Hand your packaged product to DHL courier.
  4. Check that Apple has received your product, in a few days.

*Apple is not responsible for any damage during shipping.

© 2023 Apple Inc. All rights reserved. Apple, the Apple logo, iPhone, AirPods and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Other product and company names mentioned herein may be trademarks of their respective companies.

NOTICE TO CALIFORNIA CONSUMERS

1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.

2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.

Published Date: