Get help using Ask to Buy

If you ask your family group organizer to make a purchase and then see "Unable to Ask Permission," check your device and its settings. 

After Ask to Buy is turned on, and you ask the organizer of your family group to approve a purchase in the iTunes Store, you might see "Unable to Ask Permission. You can’t ask permission, because you have signed in with iCloud and iTunes accounts that are not associated with each other."

When you see this message, check which Apple ID you're signed in with, check your Family Sharing settings, and make sure that you're on a supported device.

Check the Apple ID that you're using in the iTunes Store

Make sure that you're signed in to the iTunes Store using the same Apple ID that you selected for sharing content with your family. Learn how to use your own Apple ID for Family Sharing.
 

      iPhone showing iTunes & App Stores setttings

On your iPhone, iPad, or iPod touch

  1. Go to Settings > [your name] > Family Sharing and tap your name. On iOS 10.2 or earlier, go to Settings > iCloud > Family and tap your name.
  2. Make a note of the Apple ID that you're using.
  3. Go back to Settings.
  4. Tap [your name] > iTunes & App Store. On iOS 10.2 or earlier, tap iTunes & App Store.
  5. Make sure that you're using the same Apple ID.

On your Mac

  1. Choose Apple () menu > System Preferences.
  2. Click iCloud > Manage Family > [your name]. 
  3. Make a note of the Apple ID that you're using for family purchases.
  4. Open iTunes. From the menu bar at the top of your computer screen, choose Account. 
  5. Make sure that you’re using the same Apple ID. 
     

On your Apple TV

  1. From the Home Screen, go to Settings > Accounts > iCloud.
  2. Choose your name. Make a note of the Apple ID.
  3. Click the menu button on the Apple TV remote to return to the Accounts screen.
  4. Choose iTunes and App Store. 
  5. Make sure that you're using the same Apple ID.
     

Review your Family Sharing settings

Make sure that you use the same Apple ID everywhere that you sign in, including Family Sharing. You can go to your Settings or System Preferences and see if you're signed in with the correct account.
 

iPhone showing a family member account      

On your iPhone, iPad, or iPod touch

  1. Go to Settings.
  2. Tap [your name] > Family Sharing. If you're using iOS 10.2 or earlier, tap iCloud > Family.
  3. Tap your name.

On your Mac

  1. Go to Apple menu > System Preferences. 
  2. Click iCloud, click Manage Family.
  3. Click your name.

Make sure that you're using a supported device

You need iOS 8 or later on your iPhone, iPad, or iPod touch, and OS X Yosemite or later on your Mac to set up or join a Family Sharing group. When you try to make a purchase on an unsupported device, you'll still be asked to request permission. However, you won't get a notification when the family organizer approves or declines the request. If the family organizer makes the purchase and your content doesn't download automatically, you can tap the price again to download the item.

Learn more

You can't buy iTunes Match, iTunes Gifts, or Donations if Ask To Buy is turned on for your account.

Family Sharing requires a personal Apple ID signed in to iCloud and iTunes. If your family has purchase sharing turned on, music, movies, TV shows, and books can be downloaded on up to 10 devices per account, five of which can be computers. Not all content is eligible to be shared. Content can be hidden by family members and won't be available for download. If Ask to Buy is turned on for your Apple ID, but you're downloading content from a family member's past purchases, you won't see an Ask to Buy prompt. Also, if you redeem a product code, you won't see Ask to Buy prompts.

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