About the COVID-19 Customer Assistance Program for Apple Card

The COVID-19 situation presents unique, financial challenges. If you're having trouble making your monthly payments, you can enroll in the Customer Assistance Program to skip your Apple Card payment in June without incurring interest charges.

How to enroll in the Customer Assistance Program

   

How to enroll in the Apple Card Customer Assistance Program

Enroll on your iPhone, iPad, or Mac

  1. Click this link to open a pre-written message in the Messages app.
  2. Tap the send button .
  3. Tap the Connect button.
  4. Reply "Yes".

Confirmation of your enrollment is sent to the email address associated with your Apple ID.

Enroll in the Wallet app

  1. On your iPhone, open the Wallet app and tap Apple Card.
  2. Tap the more button .
  3. Tap Message , then enter something like, "I want to enroll in the Customer Assistance Program."
  4. Tap the send button .

If the steps above didn't work, make sure that you're signed in to iMessage with your Apple ID on your iPhone, iPad, or Mac. Then try again.

What happens when you enroll

You can skip your Apple Card payment that's due for the month of June without incurring any new interest charges. This stops interest from accruing on that month's statement.

Your account will be reported to credit bureaus as current.

How to cancel a scheduled payment after you enroll

Payments that you already scheduled will still be processed, even if you enroll in the Customer Assistance Program. You can cancel those payments in the Wallet app:

  1. Open the Wallet app on your iPhone and tap Apple Card.
  2. Tap the more button .
  3. Under Scheduled Payments, tap the payment you want to cancel.
  4. Tap Cancel Payment or Cancel Payments.
  5. Tap Cancel Payment or Cancel Payments again.

What happens to my next payment?

  • The amount of the payment that you skipped remains as part of your Card Balance.
  • When you leave the Customer Assistance Program, your minimum payment isn't affected by payments that you skipped while you were enrolled.
Published Date: