Deactivate or delete users from Apple School Manager

Learn how to deactivate or delete users, including Content Managers, Site Managers and Administrators, from your Apple School Manager organization.

When you delete a user from Apple School Manager, they won't be able to access their account from any device. You won't be able to recover any of the associated data after you delete the account. Additionally, users with purchases or credit can’t be deleted. If the user account you want to delete has purchases or credit, make sure to spend any remaining credit on the account, and transfer any purchases to a location.

When you deactivate a user, they can no longer use their Managed Apple ID. When you remove a user with your SIS tool or through SFTP, their account is deactivated. An account is deleted 30 days after it is deactivated as long as it doesn't have any purchases or credit.

If you want to delete an account immediately, you must sign in to Apple School Manager and delete the user manually. Only Administrators, Site Managers, People Managers, and Managers can delete users by default. If you're an Administrator, Site Manager, People Manager, or Manager and you can't delete a user, contact the Administrator in charge of Apple School Manager for your organization. 

Deactivate an account through Apple School Manager

  1. Click Accounts.
  2. Select the account or accounts you want to deactivate.
  3. If you are only deactivating one account, click Deactivate Account.
    If you selected multiple accounts, click Change > Deactivate. Click Continue.
  4. Click Done.

Delete an account through Apple School Manager

After you've deactivated the accounts, follow these steps:

  1. Click Accounts.
  2. Select the account or accounts you want to delete.
  3. If you are only deleting one account, click Delete.
    If you selected multiple accounts, click Change > Delete. Click Continue. 
  4. Click Done.

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