If you can't connect to the App Store, iTunes Store, or other Apple services

Learn what to do if you see a "Cannot connect" message, if an app won't load anything, or if content stops downloading.

Try these steps if you can't connect to any of these apps or services:

  • App Store

  • Apple Arcade

  • Game Center

  • Apple Account Card

  • Apple Books

  • Apple Music

  • Apple Fitness+

  • Apple Podcasts

  • Apple TV+

  • Apple TV Channels

  • Apple News

  • iTunes Store

Check the system status page

Find out if there’s an outage for a service in your country or region.

Check Apple’s System Status page

Make sure that your device is connected to the internet

Use any web browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website. If no other devices can access the internet, turn off your Wi-Fi router, then turn it on again to reset it. If you still can’t connect to your Wi-Fi network, contact your internet provider for more help. If only your first device can’t connect to the internet, get help with Wi-Fi on your iPhone or iPad, Apple Vision Pro, Apple Watch, Apple TV, or Mac.

If you use cellular service to connect to the internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.

Update your software

Update to the latest version of iOS or iPadOS, visionOS, macOS, tvOS, watchOS, or software for your non-Apple device. Then try to connect again.

Check the date and time

Make sure that the date and time on your device are set correctly for your time zone. If the date and time are incorrect, update them or turn on the option to set date and time automatically. Get more help with date and time.

  • On your iPhone, iPad, or Apple Vision Pro: Open the Settings app. Tap General, then tap Date & Time.

  • On your Mac: Choose Apple menu  > System Settings, click General, then click Date & Time.

  • On your Apple TV: Open the Settings app. Click General, then click Date and Time.

If you still can't connect

If you tried all of the above steps and you still can’t connect, contact Apple Support.

Store availability and features might vary by country or region. Learn more about what's available in your country or region.

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