Apple Watch Service Answer Center

Learn more about Apple Watch service options, warranty, and pricing.

How do I get my Apple Watch fixed?

If you’re having issues with your Apple Watch, try restarting it first. You can also unpair your Apple Watch and then pair it again.

Restart your Apple Watch
Unpair your Apple Watch and iPhone
Read Apple support articles

If these steps don't fix the issue, contact an Authorized Apple Service Provider. Be sure to unpair your Apple Watch and remove the Activation Lock before you get it serviced. After we receive your Apple Watch, we’ll repair or replace it as soon as possible. When you pick up your Apple Watch, we can give you the details on how it was serviced.

Start a service request
Get your Apple Watch ready for service
Remove Activation Lock
Unpair your Apple Watch and iPhone

Contact us

Contact an Apple Authorized Service Provider to get support and service. Be ready with your product's serial number.

Contact Apple
Identify your Apple Watch model
Find your product’s serial number
Find an Apple Authorized Service Provider

How much will it cost?

There's no charge if the issue is covered under warranty or consumer law. If your issue isn’t covered, the price depends on the type of service.

Check your warranty status

How long will it take?

Source

Approximate time

Bring to an Apple Authorized Service Provider

Ask your service representative

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Apple Limited Warranty coverage

The Apple Limited Warranty covers your product against manufacturing defects beginning on the original purchase date, and the warranty period varies by model. The chart below shows your Apple Watch model’s warranty period. Our warranty is in addition to rights provided by consumer law.

Model Warranty period
Apple Watch Sport One year
Apple Watch One year
Apple-branded accessories One year

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law

Out-of-warranty service

Service is considered out of warranty when:

  • Your Apple Watch is beyond the eligible warranty term
  • Your Apple Watch has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix or replace your Apple Watch for an out-of-warranty fee. Your replacement Apple Watch will have factory settings and will be new or equivalent to new in both performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.

Read the Apple Limited Warranty

Battery service

If your battery has a manufacturing defect and it's covered by the Apple Limited Warranty or consumer law, we'll service it at no additional cost. Our warranty doesn’t cover batteries that wear down from normal use. 

We might need to test your product to find the cause of your battery issue. If your Apple Watch isn't covered, we can service or replace it for a fee.

Get help charging your battery
Learn how to preserve battery life

Screen damage

If your Apple Watch screen breaks accidentally, you might have the option to replace your Apple Watch for a fee. The Apple warranty doesn’t cover damage caused by accident or abuse. If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.

Find an Apple Authorized Service Provider

Apple accessories

Apple-branded accessories are covered by our warranty and consumer law. Contact Apple or an Apple Authorized Service Provider for service details.

We can help with returns or exchanges of third-party accessories that you bought from Apple. For service or support, contact the accessory manufacturer.

Read the Apple Limited Warranty for accessories
Contact Apple support
Find an Apple Authorized Service Provider

Get ready for Apple Watch service

  • Charge your Apple Watch.
  • Unpair your Apple Watch from your iPhone.
  • Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service.
  • Make sure you know your Apple ID and password.

Unpair your Apple Watch and iPhone
Remove Activation Lock
Read the Apple privacy policy

After service

When you receive your Apple Watch, set it up the same way you’d set up a new Apple Watch.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

Set up your Apple Watch