iPod Service Answer Center

Learn more about iPod service options, warranty, and pricing.

How do I get my iPod fixed?

Apple offers many ways to get support and service for your iPod. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with batteries, cracked screens, and other issues.

Read Apple support articles

Contact us

Contact us to get advice from an Apple support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your iPod’s serial number, your Apple ID and password.

Find your product’s serial number
Find an Apple Authorized Service Provider
Start a support request

Bring it in

To get help in person, bring your iPod to an Apple Authorized Service Provider.

If you have an iPod touch, be sure you know your Apple ID and password before you bring it in.

Find an Apple Authorized Service Provider
Back up your iPod and get ready for service

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare Protection Plan, or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your iPod, you might need to replace it.

Check your warranty coverage

How long will it take?

Repair source 

Approximate time 

Bring to an Apple Authorized Service Provider 

Ask your representative 

Depending on where you get service, you might be able to check the status of your repair online.

Check the status of your service request

Apple Limited Warranty coverage

Our Limited Warranty covers your iPod and Apple-branded accessories against defects for one year from the date you bought them. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.

Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law

Can I buy additional coverage for my iPod?

The AppleCare Protection Plan provides up to two years of expert telephone technical support and additional hardware coverage from the original date that you bought your iPod. You can buy the AppleCare Protection Plan within 12 months of buying your iPod.

You may also have consumer law rights. Apple Limited Warranty and AppleCare Protection Plan benefits are in addition to your rights under consumer law.

Learn more about AppleCare Protection Plan

Out-of-warranty service

Repairs are considered out of warranty when:

  • Your iPod is over one year old
  • Your iPod has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications

We might be able to fix your iPod for an out-of-warranty fee. If we can’t fix it, you might have to replace it. Your replacement iPod will be new or equivalent to new in both performance and reliability. Contact your service representative for details. The Apple Limited Warranty is in addition to rights provided by consumer law.

Read the Apple Limited Warranty
Read Apple Repair Terms and Conditions

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. We might need to test your iPod to find the cause of your battery issue.

If your battery has a manufacturing defect and it's covered by our warranty, an AppleCare Protection Plan, or consumer law, we'll replace your iPod at no additional cost.

If you’re covered by AppleCare Protection Plan and your iPod battery can hold only 80 percent or less of its original capacity, we'll service your iPod at no charge.

If your battery service isn't covered by warranty, AppleCare Protection Plan, or consumer law, we can repair or replace your iPod for a fee.

Learn how to preserve battery life
Learn more about AppleCare Protection Plan for iPod

Screen repair

If your iPod screen is broken, we might be able to service it for an out-of-warranty fee. Accidental damage isn't covered by Apple warranty. The cost to service it depends on your iPod model. If your screen cracks due to a defect, it’s covered by Apple warranty and consumer law.

We'll run a diagnostic test to see if your iPod needs any other repairs. If it does, we'll let you know.

Learn more about AppleCare Protection Plan

Apple accessories

The Apple-branded accessories that come in the box with your iPod, including the power adapter, are covered by our warranty and consumer law. They’re also covered by AppleCare Protection Plan or AppleCare+. For service details, contact Apple or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support
Find an Apple Authorized Service Provider

Get ready for iPod service

  • Back up your iPod with iTunes, or you can use iCloud for an iPod touch. You’ll need the backup to restore your content if we have to reset or replace your iPod.
  • Make sure you know your Apple ID and password.
  • Keep your cables and other accessories when you get service.

Back up your iPod
Prepare an iPod touch for service
Read Apple's privacy policy

After service

When you get your iPod back from service, restore your data from your backup.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare product coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This does not affect your consumer law rights.

Restore from a backup