iPod Service and Repair
Learn more about iPod service options, warranty, and pricing.
How do I get service for my iPod?
Apple offers many ways to get support and service for your iPod. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you with batteries, cracked screens, and other issues.
Contact us to get advice from an Apple Support expert. We’ll help you fix your issue or set up a repair. Before you contact us, be ready with your iPod’s serial number, your Apple ID and password.
Bring it in
To get help in person, bring your iPod to an Apple Authorized Service Provider.
If you have an iPod touch, be sure you know your Apple ID and password before you bring it in.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare Protection Plan, or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your iPod, you might need to replace it.
How long will it take?
Bring to an Apple Authorized Service Provider
Ask your representative
Depending on where you get service, you might be able to check the status of your repair online.
Is your iPod covered by AppleCare?
The AppleCare Protection Plan gives you expert technical support and hardware coverage from Apple, including accidental damage protection.
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your iPod's serial number.
Learn more about AppleCare
Repairs are considered out of warranty when:
- Your iPod is over one year old
- Your iPod has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications
We might be able to fix your iPod for an out-of-warranty fee. If we can’t fix it, you might have to replace it. Your replacement iPod will be new or equivalent to new in both performance and reliability. Contact your service representative for details. The Apple Limited Warranty is in addition to rights provided by consumer law.
The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. We might need to test your iPod to find the cause of your battery issue.
If your battery has a manufacturing defect and it's covered by our warranty, an AppleCare Protection Plan, or consumer law, we'll replace your iPod at no additional cost.
If you’re covered by AppleCare Protection Plan and your iPod battery can hold less than 80 percent of its original capacity, we'll service your iPod at no charge.
If your battery service isn't covered by warranty, AppleCare Protection Plan, or consumer law, we can repair or replace your iPod for a fee.
If your iPod screen is broken, we might be able to service it for an out-of-warranty fee. Accidental damage isn't covered by Apple warranty. The cost to service it depends on your iPod model. If your screen cracks due to a defect, it’s covered by Apple warranty and consumer law.
We'll run a diagnostic test to see if your iPod needs any other repairs. If it does, we'll let you know.
The Apple-branded accessories that come in the box with your iPod, including the power adapter, are covered by our warranty and consumer law. They’re also covered by AppleCare Protection Plan or AppleCare+. For service details, contact Apple or an Apple Authorized Service Provider.
Get ready for iPod service
- Back up your iPod touch with your computer or use iCloud. You’ll need the backup to restore your content if we have to reset or replace your iPod touch.
- Make sure you know your Apple ID and password.
- Keep your cables and other accessories when you get service.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your iPod and its accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.