iPhone Service Answer Center
Learn more about iPhone service options, warranty, and pricing.
How do I get my iPhone fixed?
We can help you find the closest place to get service.
How much will it cost?
The cost depends on the issue and your coverage.
How long will it take?
Review your service options and choose the best schedule for your needs.
How do I get my iPhone fixed?
Apple offers many ways to get support and service for your iPhone. Choose the one that’s best for you. Our support articles might answer your question. Or we can help you repair broken screens, replace batteries, and fix other issues.
Contact a service provider
Contact an Apple Authorized Service Provider or your carrier to get help with your iPhone. Before you do, be ready with your iPhone serial number and your Apple ID and password.
Identify your iPhone model
Find your product’s serial number
Find an Apple Authorized Service Provider
Contact your carrier
Bring it in
Contact an Apple Authorized Service Provider to get help with your iPhone. Before you do, be ready with your product’s serial number and your Apple ID and password.
Back up your iPhone and get ready for service
Start a service request
How much will it cost?
There's no charge if the issue is covered under warranty or consumer law. If your issue isn’t covered, the price depends on the type of repair. If we can’t repair your iPhone, you might need to replace it.
How long will it take?
| Repair source | Approximate time |
|---|---|
| Bring to an Apple Authorized Service Provider | Ask your representative |
Depending on where you get service, you might be able to check the status of your repair online.
Apple Limited Warranty coverage
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. Our warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your warranty status online and update your proof-of-purchase information if there's an error in our records.
Read the Apple Limited Warranty
Check your warranty status
Update your proof-of-purchase
Learn more about consumer law
Out-of-warranty service
Repairs are considered out of warranty when:
- Your iPhone is over one year old
- Your iPhone has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorized modifications
We might be able to fix or replace your product for an out-of-warranty fee. Your replacement iPhone will be new or equivalent to new in both performance and reliability. Our warranty is in addition to rights provided by consumer law.
Battery service
The Apple Limited Warranty covers a defective battery, but it doesn't cover wear from normal use. An Apple authorized technician might need to test your product to find the cause of your battery issue.
If your battery has a manufacturing defect and it's covered by our warranty or consumer law, an Apple Authorized Service Provider can service it at no additional cost. If your iPhone battery service isn't covered, check with an Apple Authorized Service Provider about out-of-warranty battery service.
Apple accessories
Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. For service details, contact an Apple Authorized Service Provider.
Read the Apple Limited Warranty for accessories
Find an Apple Authorized Service Provider
Get ready for iPhone service
- Back up your iPhone with iCloud or iTunes. You'll need the backup to restore your content if we have to reset or replace your iPhone.
- Make sure you know your Apple ID and password.
- If your iPhone has a SIM card, take it out and keep it.
- Keep your cables and other accessories when you get service.
- See our complete instructions on how to prepare your iPhone for service.
Back up your iPhone
Prepare your iPhone for service
Read the Apple privacy policy
After service
When you get your iPhone back from service, it might have a new operating system. If your iPhone uses a SIM card, put it in. Turn on your iPhone and follow the steps you see on the screen. When you finish the setup, restore your data from your backup.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. This is in addition to rights provided by consumer law. We offer this whenever you get service from us or from an Apple Authorized Service Provider.