Apple TV Repair & Service
How can I get service for my Apple TV?
Schedule a visit
Make an appointment at an Apple Authorized Service Provider
Talk to an Apple Support Advisor
Apple TV 4K and Apple TV (4th generation) include a remote with a rechargeable battery. We can replace the battery for a fee. Our warranty doesn’t cover batteries that wear down from normal use.
Your product is eligible for a battery replacement at no additional cost if you have an AppleCare Plan and your product's battery holds less than 80% of its original capacity.
How much will it cost?
Apple Authorized Service Providers can set their own fees, so ask them for an estimate.
Do you have AppleCare Protection Plan?
AppleCare Protection Plan gives you expert technical support and hardware coverage from Apple.
The Apple Limited Warranty covers your Apple TV and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters and spare cables.
Our warranty is in addition to rights provided by consumer law.
If your situation isn’t covered, you’ll pay a fee. If the issue with your Apple TV is ineligible for service, you might pay the full replacement value.
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.
Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.